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Senior Marketing Analyst

County of Los Angeles
Full-time
On-site
Los Angeles, California, United States
$92,175.36 - $124,214.16 USD yearly


Position/Program Information


EXAM NUMBER
CA1773A

FIRST DAY OF FILING:
Wednesday, July 3, 2024 at 8:00 A.M. (PT) 
Closing Date: Continuous
 
THE FILING PERIOD MAY BE SUSPENDED AT ANY TIME WITHOUT PRIOR NOTICE.  THIS EXAMINATION MAY REOPEN AS THE NEEDS OF THE SERVICE REQUIRE. 

TYPE OF RECRUITMENT
Open Competitive
Who We Are:
With more than 10 million residents, Los Angeles County is the most populous county in the nation. As the largest employer in Southern California, over 112,000 employees in more than 36 Departments provide vital public services as diverse as law enforcement, property assessment, public health protection, water conservation, cultural activities, and many more.
 
What We Do:
At the Los Angeles County Department of Consumer and Business Affairs (DCBA), we are committed to fostering a fair and dynamic marketplace for consumers and businesses!

Since our establishment in 1975, we have significantly expanded our programs and areas of assistance, serving consumers, businesses, and communities through education, advocacy, and complaint resolution. Our diverse range of services includes assistance with consumer grievances, help with issues involving real estate fraud, identity theft, elder financial abuse, Small Claims Court, mediation, foreclosure, small business development, rent stabilization, cannabis policy development, and minimum wage enforcement. In addition, we drive initiatives to improve community wealth, economic stability, and access to services for vulnerable communities including low to moderate-income families, foster youth, and the immigrant population.

 The Opportunity: 
 
We are seeking qualified candidates to fill Senior Marketing Analyst vacancies in the Department of Consumer and Business Affairs.


Essential Job Functions


Plans, develops, implements, and monitors departmental marketing strategies and programs.

Maintains the Department's online marking and communication tools.

Prepares various documents in order to secure support for departmental objectives.

Prepares reports in order to provide pertinent Departmental information to County departments, external agencies, and members of the public, and meet the goals and objectives of the Department.

Acts as a liaison for the Department by communicating with internal and external agencies.

Supervises staff engaged in departmental marketing programs. 


Requirements


MINIMUM REQUIREMENTS:

Two (2) years' experience in a *public agency assisting in the negotiation and implementation of marketing programs.


 -OR-
 
Three (3) years' experience in private sector marketing implementing marketing projects.

**A Master's degree from an accredited college with specialization in Marketing may be substituted for six (6) months of the required public agency or private sector experience. 


LICENSE:
A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.

PHYSICAL CLASS:
Physical Class II - Light: This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10 pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved.


SPECIAL REQUIREMENT INFORMATION:

*Public agency is defined as the Government of the United States; any agency of the United States, or government of a state, which includes counties, cities, school district, and etc.

**In order to receive credit for any type of college or university degree, such as a Master's Degree or higher, you must attach a legible copy of the Official Diploma, Official Transcript(s), or Official Letter  from the accredited institution, which shows the area of specialization and the date the degree was awarded, with Registrar's signature and school seal, to the application. 

WITHHOLD INFORMATION:
No withholds will be allowed for this examination. Required experience must be fully met and indicated on the application on the last day of filling.
 

OUT-OF-CLASS EXPERIENCE: 
Los Angeles County employees attempting to meet the requirements via experience inconsistent with their official payroll title will be considered for this examination. Applicants claiming out-of-class experience to meet the requirements should describe their out-of-class duties in detail in the Work Experience and Supplemental Questions sections of their application. Applicants are also encouraged to submit any supporting documentation such as out of class/additional responsibility bonuses, verification of experience documents, and performance evaluations in order to assist staff’s review of applicants' qualifications.


Additional Information


EXAMINATION CONTENT:
This examination consists of two (2) parts, weighted 100%.
 
PART I: Multiple choice and/or simulation assessment(s) measuring:
 
Management Potential, Working to High Quality Standards, Responsibility, Achievement, Willingness to Learn, Accepting Others, Showing Courtesy, Working Relationships, Analyzing Information, Learning Quickly, Compliance With Rules and Regulations, Adapting to Change, Controlling Emotions, Working Energetically, and General Problem Solving Skills.
 
MULTIPLE CHOICE TESTS AND SIMULATION ASSESSMENTS ARE NOT REVIEWABLE BY CANDIDATES PER CIVIL SERVICE RULE 7.19.

PART II: An Evaluation of Training and Experience (T&E) assessing competencies gained in the following areas:

  • Experience developing, implementing, and presenting marketing campaigns
  • Experience developing and implementing marketing campaign budgets
  • Experience with online marketing and communication tools
Candidates must meet the Minimum requirements, and achieve a combined passing score of 70% or higher on the examination in order to be placed on the Eligible Register.

NOTE: All notifications including invitation letters will be sent electronically to the email address provided on the application. It is important that you provide a valid email address. Please add AHsu@dcba.lacounty.gov, csears@hr.lacounty.gov, info@governmentjobs.com, talentcentral@shl.com, and donot-reply@amcatmail.com to your email address and list of approved senders to prevent email notifications from being filtered as spam/junk/clutter mail.

Los Angeles County will not consider claims of not viewing or receiving notification to be a valid reason for late test administration or rescheduling of a test component. 

Notice of Non-Acceptance and Final Result letters will be sent electronically to your e-mail address. Test scores cannot be given over the telephone.   

Transfer of Test Components: 
  • Applicants who have taken identical components recently for other exams may have their scores automatically transferred to this examination. 
  • This examination contains test components that may be used in the future for new examinations and your test scores may be transferred.
 
Test Preparation 
Study guides and other test preparation resources are available to help candidates prepare for employment tests. While the guides will help you preparing for the test, we advise you to review all related materials that you deem necessary.

ELIGIBILITY INFORMATION:
 
NO PERSON MAY COMPETE IN THIS EXAMINATION MORE THAN ONCE EVERY TWELVE (12) MONTHS.
 
Applications will be processed on an as-received basis and promulgated to the register of eligible candidates accordingly in the order of their score group for a period of twelve (12) months following the date of promulgation.

VACANCY INFORMATION
The resulting eligible register for this examination will be used to fill both permanent and temporary vacancies in the Department of Consumer and Business Affairs.

 
AVAILABLE SHIFT: Any

 
Appointees may be required to work any shift including evenings, nights, weekends and holidays in any area of Los Angeles County and may be subject to transfer at any time. 

APPLICATION AND FILING INFORMATION:
APPLICATIONS MUST BE FILED ONLINE ONLY. APPLICATIONS SUBMITTED BY U.S. MAIL, FAX OR IN PERSON WILL NOT BE ACCEPTED.
 
Apply online by clicking on the green "Apply" button at the top right of this posting.  You can also track the status of your application using this website.
 
This examination will remain open until the needs of the service are met. Application filing may be suspended at any time with or without advance notice.

IMPORTANT NOTES: 

  • ALL information in the application materials is subject to VERIFICATION
  • We may reject your application at any point during the examination hiring process, including after the appointment has been made. 
  • Falsification of any information may result in disqualification or rescission of appointment.
  • Utilizing VERBIAGE form the Class Specifications and Selection Requirements serving as your description of duties WILL NOT be sufficient to meet the requirements. Doing so may result in an INCOMPLETE APPLICATION and you may be DISQUALIFIED.
  • Fill out your application completely. The acceptance of your application depends on whether you have clearly shown that you meet the Minimum RequirementsProvide any relevant education, training, and experience in the spaces provided so we can evaluate your qualifications for the job. For each job held, give the name and address of your employer, your job title, beginning and ending dates, number of hours worked per week and description of work performed. If your application is incomplete, it will be rejected.
NOTE:  If you are unable to attach required documents, you must email the documents to the exam analyst, Alvin Hsu, at Ahsu@dcba.lacounty.gov within seven (7) calendar days of filing online.  Please include the exam number and the exam title.

Plan to submit your online application well in advance of the deadline as you may be required to verify your email address. This only needs to be done once per email address, and if you already have a job seeker account on www.governmentjobs.com/careers/lacounty, you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address.

SOCIAL SECURITY NUMBER: 
Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number.
 
NO SHARING OF USER ID AND PASSWORD: 
All applicants must file their application online using their own user ID and password. Using a family member's or friend's user ID and password may erase a candidate's original application record.
 
COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES:
For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County. For more information, please visit their website at https://lacountylibrary.org or contact the specific libraries directly. 

FAIR CHANCE INITIATIVE:
The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment. The County will make an individual assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed.
 
ANTI-RACISM, DIVERSITY, AND INCLUSION (ARDI)
The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The Department of Human Resources is committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices.

TESTING ACCOMODATION
If you require an accommodation to fairly compete in any part of the assessment process, you will be given the opportunity to make a request when completing your application. Please note, you may be required to submit documentation from a qualified medical provider or other qualified professional to support your request for a testing accommodation.

CALIFORNIA RELAY SERVICES PHONE: (800) 735-2922
ADA COORDINATOR PHONE: (213) 948-2895
TELETYPE PHONE NUMBER: (800) 899-4099
ALTERNATE TELETYPE PHONE NUMBER: (800) 897- 0077 

DEPARTMENT CONTACT
Alvin Hsu, Exam Analyst
(213) 948-2895
AHsu@dcba.lacounty.gov 





COUNTY OF LOS ANGELES


Employment Information


Any language contained in the job posting supersedes any language contained below.


Your Responsibilities:


1. Completing Your Application:


a. Before submission of the application, it is your responsibility to ensure that all information provided is correct and complete on the application. Incomplete applications cannot be accepted.


b. List each payroll title separately for each job. Do not group your experience. Specify the beginning and ending dates for each job. If you are a Los Angeles County employee and have held multiple positions, do NOT list all of your time with the County under your present payroll title.


c. Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number.


d. To receive credit, include required documents (e.g., copy of your diploma, transcript, certificate, or license) as directed on the job posting. International degrees in a foreign language must be translated to English and evaluated for equivalency to U.S. standards. Refer to the job posting for specific deadlines for supporting documentation.


2. Requirements on Job Posting:


a. Your application will only be accepted if it clearly shows you meet the requirements. The information you give will determine your eligibility and is subject to verification at any time.


b. You must be at least 16 years of age at the time of appointment unless other age limits are stated on the job posting. The Federal Age Discrimination in Employment Act (ADEA) of 1967, as amended, prohibits discrimination on the basis of age for any individual age 40 or older.


c. Experience is evaluated on the basis of a verifiable 40- hour week, unless specified otherwise. Prorated part-time experience may be acceptable.


3. Application Deadline: All job applications must be completed and submitted before the closing time on the last day of the filing period as indicated on the job posting unless other instructions are provided. Job postings with an open continuous filing period are subject to closure without prior notice. It is to your advantage to file your application early and not wait until the last allowable date and time as you will not be able to apply once the filing period has closed.


4. Change of Name or Address: To change personal information such as your name or address, log into your profile on www.governmentjobs.com and make the necessary change. This can be done at any time.


5. Equal Employment Opportunity/Non-Discrimination Policy:


a. It is the policy of the County of Los Angeles to provide equal employment opportunity for all qualified persons, regardless of race, color, religion, sex, national origin, age, sexual orientation, disability, or any other characteristic protected by state or federal law. b. If you are an individual requesting reasonable accommodation(s) in the examination process, please contact the testing accommodation coordinator listed on the job posting. The provision of accommodation(s) may be subject to verification, consistent with state and federal law. All accommodation-related information will remain confidential.


Disclaimer: The County of Los Angeles is not responsible or in any way liable for any computer hardware or software malfunction that may affect the employment application or the application selection process.


You assume all responsibility and risk for the use of this system and the Internet generally. This system and the information provided on it are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied. No advice or information given by the County of Los Angeles or its respective employees shall modify the foregoing or create any warranty.


The County of Los Angeles expressly disclaims any warranty that the information on this system or on the Internet generally will be uninterruptible or error free or that any information, software or other material accessible from the system is free of viruses or other harmful components. You shall have no recourse against the County of Los Angeles as the system provider for any alleged or actual infringement of any proprietary rights a user may have in anything posted or retrieved on our system.


The County of Los Angeles shall not be liable for any direct, indirect, punitive, incidental, special or consequential damages arising out of or in any way connected with the use of this system or with the delay or inability to use it (or any linked sites), or for any information obtained through this system, or otherwise arising out of the use of this system, the Internet generally or on any other basis.


NOTE: Your application is submitted using Secure Encryption to ensure the privacy of all information you transmit over the Internet.


By accepting the Use Disclaimer set forth herein, you agree to all of the above terms and further agree to use this Online Job Employment Application System only for the submission of bona fide employment applications to the County of Los Angeles. Any other use of this Online Job Employment Application System, including without limitation any copying, downloading, translating, decompiling, or reverse engineering of the system, data, or related software, shall be a violation of the Use Disclaimer.


Test Preparation: Study Guides and other resources are available to help candidates prepare for employment tests. An interactive system for taking practice tests may be accessed on the Department of Human Resources website at https://hr.lacounty.gov/. Additional resources may be listed on the job posting. 


Veteran’s Credit: In all open competitive examinations, a veteran’s credit of 10 percent of the total credits specified for such examinations will be added to the final passing grade of an honorably discharged veteran who served in the Armed Forces of the United States under any of the following conditions: During a declared war; -or- During the period April 28, 1952 through July 1, 1955; -or- For more than 180 consecutive days, other than for training, any part of which occurred after January 31, 1955, and before October 15, 1976; -or- During the Gulf War from August 2, 1990 through January 2, 1992; -or- For more than 180 consecutive days, other than for training, any part of which occurred during the period beginning September 11, 2001, and ending on August 31, 2010 the last day of Operation Iraqi Freedom; -or- In a campaign or expedition for which a campaign medal or expeditionary medal has been authorized and awarded. Any Armed Forces Expeditionary medal or campaign badge, including El Salvador, Lebanon, Grenada, Panama, Southwest Asia, Somalia, and Haiti qualifies for credit.


A campaign medal holder or Gulf War veteran who originally enlisted after September 7, 1980 (or began active duty on or after October 14, 1982, and has not previously completed 24 months of continuous active duty) must have served continuously for 24 months or the full period called or ordered to active duty.


This also applies to the spouse of such person who, while engaged in such service was wounded, disabled or crippled and thereby permanently prevented from engaging in any remunerative occupation, and also to the widow or widower of any such person who died or was killed while in such service. A DD214, Certificate of Discharge or Separation from Active Duty, or other official documents issued by the branch of service are required as verification of eligibility for Veterans preference. Applicants must submit the documentation for each open competitive exam to qualify for veteran’s credit. More information available at: https://www.opm.gov/policy-data-oversight/veterans-services/vet-guide-for-hr-professionals/


Accreditation Information: Accredited institutions are those listed in the publications of regional, national or international accrediting agencies that are accepted by the Department of Human Resources. Publications such as American Universities and Colleges and International Handbook of Universities are acceptable references. Also acceptable, if appropriate, are degrees that have been evaluated and deemed to be equivalent to degrees from United States accredited institutions by an academic credential evaluation agency recognized by The National Association of Credential Evaluation Services or the Association of International Credential Evaluators, Inc. (AICE). More information is available at: http://file.lacounty.gov/SDSInter/dhr/070812_PPG123.pdf and http://file.lacounty.gov/SDSInter/dhr/205105_PPG_123_AC E_Resource_Guide.pdf


Background Check: The County of Los Angeles is a Fair Chance employer. Except as otherwise permissible under applicable laws, you will not be asked to provide information about a conviction history unless you receive a conditional offer of employment. The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and will also consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed.


Career Planning: Resources to help current and prospective employees plan a career with Los Angeles County are available. To explore career paths to and from nearly all job titles, please visit our interactive Career PathFinder application at https://career-pathfinder.hr.lacounty.gov/#/.


Benefit Information: Depending on the position, the successful candidate will enroll in a contributory defined benefit pension plan if the candidate is a “new member” of the County’s defined benefit plan (LACERA) on or after January 1, 2013 (first employed by the County on or after December 1, 2012) – unless she or he established reciprocity with another public retirement system in which she or he was a member before January 1, 2013. It should be noted that County employees do not pay into Social Security, but do pay the Medical Hospital Insurance Tax portion of Social Security at a rate of 1.45%. The Los Angeles County Employees Retirement Association (LACERA) has reciprocal agreements with several public retirement systems in California.


Americans with Disabilities Act of 1990: All positions are open to qualified men and women. Pursuant to the Americans with Disabilities Act of 1990, persons with disabilities who believe they need reasonable accommodation, or help in order to apply for a position, may contact the ADA/Personnel Services for Disabled Persons Coordinator. Hearing impaired applicants with telephone teletype equipment may leave messages by calling the teletype phone number on the job posting. The County will attempt to meet reasonable accommodation requests whenever possible.


Equal Employment Opportunity: It is the policy of the County of Los Angeles to provide equal employment opportunity for all qualified persons, regardless of race, religion, sex, national origin, age, sexual orientation, disability, or any other characteristic protected by state or federal law. All positions are open to qualified men and women pursuant to the Americans with Disabilities Act of 1990 and the California Fair Employment and Housing Act. The County will comply with all of its obligations under State and Federal laws regarding the provision of reasonable accommodations to applicants. 


Los Angeles County Child Support Compliance Program: In an effort to improve compliance with court ordered child, family and spousal support obligations, certain employment and identification information (i.e., name, address, Social Security number and date of hire) is regularly reported to the State Directory of New Hires which may assist in locating persons who owe these obligations. Family Code Section 17512 permits under certain circumstances for additional employment and identifying information to be requested. Applicants will not be disqualified from employment based on this information.


Social Security Act of 2004: Section 419 (c) of Public Law 108-203, the Social Security Protection Act of 2004, requires State and local government employers to disclose the effect of the Windfall Elimination Provision and the Government Pension Offset Provision to employees hired on or after January 1, 2005, in jobs not covered by Social Security. The County of Los Angeles does not participate in the Social Security System. All newly hired County of Los Angeles employees must sign a statement (Form SSA-1945) prior to the start of employment indicating that they are aware of a possible reduction in their future Social Security benefit entitlement. For more information on Social Security and about each provision, you may visit the website www.socialsecurity.gov, or call toll free 1-800-772- 1213. Persons who are deaf or hard of hearing may call the TTY number 1-800-325-0778 or contact a local Social Security office.


Employment Eligibility Information: Final appointment is contingent upon verification of U.S. citizenship or the right to work in the United States. Immigration law provides that all persons hired after November 6, 1986, are required to present original documents to the County, within three (3) business days of hiring, which show satisfactory proof of 1) identity and 2) U.S. employment eligibility.


The California Fair Employment and Housing Act (Part 2.8 commencing with Section 12900 of Division 3 of Title 2 of the Government Code) the Regulations of the Fair Employment and Housing Commission (California Code of Regulations, Title 2, Division 4, Sections 7285.0 through 8504) and other applicable laws prohibit employment discrimination based on an applicant's protected characteristics, including race, color, religion, national origin, ancestry, physical disability, mental disability, medical condition, marital status, sex, sexual orientation, age, pregnancy, childbirth, and other characteristics.


COVID-19 VACCINATION: Some County workforce members may be required to be fully vaccinated against COVID-19. Successful candidates for those positions/classifications may be required to submit proof of vaccination against COVID-19 or request an exemption for qualifying medical or religious reasons during the onboarding process. Candidates should not present proof of vaccination until instructed to do so by the hiring department.


 


Updated February 2024