Join Our Team at Duncan Solutions, LLC
Duncan Solutions, LLC, is a full-service transportation management company that focuses on connecting people, technology, and data to make cities more livable and efficient. As a leading provider of parking and tolling management solutions, we support municipal and commercial clients with citation processing, debt collection, DMV registered owner identification, back-office transaction processing, image review, customer service center and customer experience (CX) operations, integrated on-street parking management, and more.
WORK LOCATION
This is a remote position with eligibility in the following states: AZ, CA, CO, CT, DE, FL, GA, IL, IN, IA, KS, LA, MD, MA, MI, MO, MN, NJ, NY, NC, OH, PA, SC, TN, TX, VA, WA, WI, WV, VT, D.C. Candidates must reside in one of the following locations for consideration.
Please note: Duncan Solutions, LLC, does not provide visa sponsorship now or in the future. Candidates must be legally authorized to work in the United States without current or future sponsorship requirements.
PAY TRANSPARANCY
This role will offer $75,000 - $95,000 annually, depending on experience, skills, and location.
Employees may also be eligible for performance-based incentives and additional benefits as part of our total rewards package.
WORKING HOURS
Monday-Friday 8:00 AM – 5:00 PM
POSITION SUMMARY
The Senior Omni-Channel Communications Analyst is responsible for developing, managing, and optimizing communications delivered across all customer-facing channels, including direct mail, email, and text/SMS. This role plays a critical part in ensuring the quality, consistency, and compliance of communications across the organization’s Parking, Tolling, and Municipal Collections contracts. The ideal candidate brings a strategic mindset to language assessment and template development, paired with a rigorous analytics orientation to measure channel effectiveness and drive continuous improvement across all outreach programs.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Omni-Channel Strategy & Execution
- Design, manage, and optimize outbound communications across direct mail, email, and text/SMS channels in support of collections and processing contract requirements.
- Develop and maintain a unified channel calendar that coordinates all communication touchpoints across Parking, Tolling, Municipal Collections, and other client types.
- Collaborate with internal stakeholders and vendors to align channel strategies with contract-specific compliance, volume, and timing requirements.
- Identify and implement new channel strategies, initiatives, and delivery