The Senior Operations Analyst plays a key role in supporting the Accident & Health (A&H) Division which includes our MGA Vertis Insurance and Travel Insurance portfolios through data-driven reporting, analytics, and operational execution. Reporting into the VP, Accident & Health, you will work closely with a collaborative team to ensure reporting, financial, and operational deliverables are accurate, timely, and continuously improving.
This role is highly focused on building and maintaining business reports and dashboards, supporting leadership with insights that help guide decision-making. You will also have opportunities to support small to mid-scale projects, including product launches and departmental initiatives. The core focus of the role is reporting and analytics.
The successful candidate will take ownership of operational, financial, and performance reporting across the Accident & Health division, helping evolve how data is used and understood across the team.
We want your talent
If you are great at:
- Developing and delivering operational, financial, and performance reports, dashboards, and KPIs
- Analyzing data to support business monitoring, planning, and leadership decision-making
- Owning recurring reporting cycles and meeting strict monthly, quarterly, and annual deadlines
- Using business systems and tools to extract, interpret, and present data effectively (e.g., reporting platforms, CRMs, analytics tools)
- Supporting small to mid-scale projects, including product launches and departmental initiatives
- Communicating insights clearly and confidently to stakeholders
- Continuously improving reporting templates, processes, and ways of working
If you have:
- A university degree or a suitable combination of education and relevant experience
- 5+ years of experience in reporting and business, including advanced Excel skills and reporting tools (i.e. CRM, analytics platforms, dashboards)
- Experience in insurance or financial services industry experience is an asset
- Strong communication skills with the ability to clearly explain insights to stakeholders
- A positive, team‑oriented mindset with the ability to work independently and adapt in a fast‑paced environment
- Strong organizational skills, attention to detail, and a proactive problem‑solving approach
We really mean it when we say we put you first. Here are a few ways how:
- Hybrid work! you get to work from the office and at home 50/50, allowing you to manage both worlds with the ease and flexib