We’re growing and looking to hire a Senior GTM Salesforce Business Analyst who embodies our core values: People First, Customer Obsession, Strive for Excellence, and Integrity.
Claroty’s Public Sector practice is rapidly expanding to secure the mission-critical systems that our society’s safety and stability depend on. We are looking for mission-driven professionals who want to join a high-growth team dedicated to protecting critical infrastructure and ensuring essential services remain resilient and uninterrupted.
About the Role:
Are you a highly strategic, business-oriented professional with a strong technical background in the Salesforce ecosystem? We are looking for a Senior GTM Business Analyst to take end-to-end ownership of our GTM processes, translating complex business needs into scalable system solutions. You will act as the US-based anchor for our Public Sector Business Applications team, working closely with the global Business Applications team to ensure global alignment.
As a Senior GTM Business Analyst, your impact will be:
In this role, you will be the critical link between our GTM stakeholders (RevOps, Marketing Operations, etc.) and our technology execution, providing hands-on configuration and design to ensure our systems and processes are optimized for maximum business impact.
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Strategic Partnership & Alignment: Partner with executive and senior-level stakeholders to define, shape, and align the technology strategy with GTM business goals.
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End-to-End Solution Ownership: Own the entire lifecycle: conducting deep-dive discovery, translating complex business requirements into clear, functional specifications and designing scalable, user-friendly solutions.
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System & Process Optimization: Conduct current state process analysis, recommend future-state improvements, and identify cross-topic dependencies to ensure seamless, end-to-end GTM operations.
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Salesforce Expertise & Configuration: Perform hands-on configuration, manage system enhancements (including Flows, Case Management, Knowledge, and Experience Sites), and ensure compliance with Salesforce best practices.
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Change Management & Adoption: Promote change management efforts, including global release planning, executive communication, and defining training/adoption measurement strategies.
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Technology Roadmap Influence: Influence cross-functional roadmaps and prioritization based on strategic business value, staying current with Salesforce releases to recommend and manage the adoption of relevant features.
What you need to succeed in this role:
- 5+ years of progressive hands-on experience with Salesforce