Established in 1994, Nite Lines USA has successfully delivered contract support services to more than 144 government institutions and medical treatment facilities across the country. We’re a dynamic and growing health care organization, offering a wide range of employment opportunities. We are seeking professionals and dedicated individuals to be part of our team, where integrity, respect, accountability, and collaboration are among our core principles. Work with a dedicated and caring organization and start doing your life's best work.
GA DBHDD Service Delivery Business Analyst (807381)
Pay rate : $28.66 per hour
Temp ( 6 months+)
Job location: 200 Piedmont Avenue, S.E., West Tower 6th Floor Atlanta, GA 30334
Hours: 8 hours daily/5 days weekly ( Hybrid position)
Must be LOCAL to METRO ATLANTA
Position Summary
The Service Delivery Business Analyst is responsible for analyzing business operations, developing process improvements, maintaining operational governance, managing reporting and metrics, conducting inventory and billing reconciliations, and supporting quality assurance initiatives for Telecommunications and Network Services. This role serves as the primary liaison between business operations, vendors, and technical teams to improve service delivery and operational efficiency.
Key Responsibilities
Business Analysis
- Conduct enterprise-wide business analysis for Telecommunications and Network Services.
- Identify operational inefficiencies and recommend improvements.
- Gather, document, and analyze business requirements.
- Develop recommendations for service optimization.
Process Engineering & Governance
- Develop and document operational procedures and standards.
- Create and maintain process workflows and service delivery documentation.
- Establish governance controls and compliance measures.
- Monitor adherence to operational processes
Inventory & Financial Reconciliation
- Reconcile telecommunications and data service inventories against vendor billing.
- Identify unused services and recommend cost-saving opportunities.
- Validate asset inventories against asset management systems.
- Support invoice auditing and billing accuracy initiatives.
Reporting & Analytics