ServiceNow Software Asset Management Technology and Data Specialist at The Vanguard GroupWayne, Pennsylvania, United States — full-time

The ServiceNow Software Asset Management (SAM) Pro Technology Expert is responsible for the configuration, governance, and ongoing optimization of the ServiceNow SAM Pro platform. This role ensures that all module configurations, data models, and underlying tables accurately represent software inventory, entitlements, and consumption to enable audit-defensible software compliance positions and actionable insights.

This individual will serve as the technical authority for SAM Pro configuration and data integrity, ensuring that all ingested data sources are normalized, reconciled, and aligned to enterprise standards.

Key Responsibilities

1. SAM Pro Platform Configuration & Administration

Configure maintain, and enhance ServiceNow SAM Pro modules, including:

Software models, license metrics, and entitlement mappings

Reconciliation rules and normalization processes

Custom allocations and consumption rules

Optimize SAM Pro functionality to support publisher-specific requirements (e.g., IBM sub-capacity, SaaS, and user-based licensing)

2. SAM Data Ingestion, Transformation & Governance

Own end-to-end data lifecycle across SAM Pro data domains, including (and not limited to):

Entitlements (contracts, licenses)

Installations, usage, and configuration data

Design and manage ingestion pipelines

Establish and maintain data models supporting license compliance and reporting
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