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We are seeking a highly skilled and motivated Business Analyst with Salesforce expertise, to join our USPAH Customer Strategy & Enablement team. You will help us represent the needs of the business as we partner with IT to deliver technology solutions that support the goals of our commercial and customer operations teams.
In this role, you will be responsible for analyzing, designing, and optimizing business process facilitation in Salesforce and other technology tools. The ideal candidate will have a strong background in Salesforce design, consulting, best practices, process mapping, and process facilitation. You will collaborate with IT, our commercial and customer operations teams, and other cross-functional teams to identify areas of improvement, implement changes, and measure the success of process optimizations.
PRIMARY DUTIES AND RESPONSIBILITIES:
- Establishes and maintains liaison relationship with business partners and IT to provide effective technical solutions.
- Conducts data gathering and analysis to understand business strategy requirements.
- May contribute to the business short-and long-term planning sessions and provides direction to ensure understanding of business goals and direction.
- Provides input from a business perspective.
- Assesses user needs utilizing a structured requirements process (gathering, analyzing, documenting, and managing changes) to assist in identifying business priorities, and may advise on options.
- Develops, writes, and communicates business requirements and functional specifications for the implementation of business solutions.
- May analyze business operations and processes to understand their strengths and weaknesses to determine opportunities for improvements.
- Documents current business processes and models.
- May assist in the business proc