Who we are:
ITRCC is dedicated to delivering outstanding customer service that is built around our core values: Community, Actions, Reliability, Excellence, and Safety. Spanning 157 miles, across northern Indiana, ITRCC implements our core values to offer a safer and more efficient way of commuting.
"We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.”
Why we’re different:
ITRCC’s efficiency relies on our team members; at the ITRCC you won’t just be part of a company, you will be part of a family who respects their members and strives to cultivate sustainability. We are actively involved in the community, care for the wellbeing of our team members and understand the importance of work/life balance.
Summary:
Incumbent is responsible for developing and maintaining dashboards and performance reports in support of the Human Resources, Customer Service, Communications, and Sustainability departments (HUB). This position collaborates with the Data Operations team to enable data integrations ensuring accuracy, consistency, and integrity while serving as a data steward for the HUB.
Relationships:
- Reports directly to the Data Analytics & Quality Manager in support of the Chief People & Customer Officer.
- Collaborates closely with HUB department heads and the Data Operations team.
Responsibilities:
- General:
- Performs all tasks safely, complies with all internal and external safety requirements, supports ITRCC’s safety culture, attends all safety training, and completes all compliance trainings as required by ITRCC.
- Upholds ITRCC’s core values: Community, Actions, Reliability, Excellence and Safety (CARES).
- Level 1(including General):
- Requirement gathering including collaborating with stakeholders to identify, document, and analyse business and system requirements.
- Prepare detailed documentation, including business requirements, functional specifications, user stories, process flow diagnosis, etc.
- Work with IT teams to design and implement technology solutions that meet business needs.
- Develop test plans. Conduct testing (e.g., UAT) and valuable system functionality against requirements.