Job Title: Senior Salesforce Business Analyst
Job Code: AZ 14522
Client: State of Arizona – Arizona Department of Economic Security (AZDES)
Department: Department of Technology Services (DTS)
Location: Phoenix, Arizona
Contract: Through 06/30/2027
Work Schedule: Monday–Friday, 8:00 AM–5:00 PM (40 hours/week)
Work Location: 1400 W Washington St, Phoenix, AZ 85007
Work Arrangement: Hybrid as needed – Phoenix local candidates only
Closing Date: 11/17/2026 at 3:00 PM
Position Overview
The State of Arizona is seeking a Senior Salesforce Technical Business Analyst with proven experience in large-scale Case Management Systems to support the modernization of a mission-critical legacy mainframe application into Salesforce.
The selected candidate will serve as the functional bridge between business stakeholders, caseworkers, supervisors, leadership, and technical engineering teams. The role will focus on gathering complex business requirements, translating them into actionable user stories, facilitating Agile/Scrum ceremonies, and ensuring business processes and data integrity remain aligned throughout the modernization lifecycle.
The ideal candidate will have strong Salesforce Case Management experience, Agile delivery expertise, and a conceptual understanding of data flows from legacy mainframe extraction through SQL staging layers and into Salesforce.
Required Skills
- 5+ years of Salesforce experience.
- Experience with large-scale Case Management Systems.
- Strong background in legacy application modernization and migration.
- Experience gathering and documenting complex business requirements.
- Ability to translate business needs into epics, user stories, and acceptance criteria.
- Experience with Agile/Scrum methodologies and Jira or Azure DevOps.
- Strong understanding of data flows, ETL processes, and system integrations.
- Basic SQL knowledge for data validation.
- Excellent communication, documentation, analytical, and stakeholder management skills.
Key Responsibilities
1. Requirements Elicitation & User Story Development
- Lead requirements discovery workshops, stakeholder interviews, and process observation sessions with caseworkers and operations managers.