Position: Business Analyst (LATAM Client Servicing)
Location: Hialeah, FL
Schedule: Candidate hours will be Brazil Business Hours - Monday-Friday- 8:00am-5:00pm or 7:00am-4:00pm EST. Some US holidays required.
Contract Assignment: ASAP - 11/29/2027 (Potential Ext or Temp to Perm)
Hybrid — 3 days onsite / 2 days remote after training fully onsite
Pay Rate: $32.07 Paid weekly.
About the Role
First point of contact for technical support inquiries received in Latam (Brazil) Client Servicing department from high revenue clients via email or phone channel. Day to day activities will include being responsible for reading, analyzing and/or determining appropriate handling and resolution of technical requests. Requests consist of treasury, cash management, card and/or depository products which are being operated by the client through the bank’s electronic platform. May work with internal business partners to provide resolution to client inquiries, issues, and/or technical support.
Required Skills:
*Bilingual (Portuguese and English / Spanish a plus)
• 1-2 years Banking/Financial industry experience.
• 1+ years of experience working with customers.
• Oral & Written Communication
• Active Listening
• Time Management
• Critical Thinking
• Relationship Building
• Collaborating
• Quality Assurance
• Problem Solving
• Multitasking (i.e. ability to navigate multiple computer systems while interacting with the customer)
• Microsoft Excel
• Microsoft Outlook
• Microsoft PowerPoint
• Microsoft Word
CashPro Consultant serves as a seasoned proficient technical liaison between our systems to train, educate and support LATAM clients.
Responsible for interfacing with med/high revenue clients. Provides technical systems and software support for modification, implementation, or conversion of business systems. Supports the process of translating business needs into formal Business Requirements deliverables. Acts as liaison between business unit and software, hardware developers, and vendors. Participates in design, development, and implementation of complex applications, or systems, often using new technologies. Serves as a fully seasoned, proficient technical resource. Participates as an individual contributor on projects, completing activities as a part of a team related to special initiatives or operations.
Work hours are normally 7:00am - 4:00pm EST to cover Brazil work hours. Some US holidays will apply. Ask man