Selene Holdings is a multiple-lines business financial services firm with a mortgage servicing company, a loan diligence company, a title company, an insurance brokerage, and a real estate owned company. We have office locations in Dallas, TX, Jacksonville, FL, and Salt Lake City, UT. Founded in 2007 to address needs in the mortgage industry, Selene strives to provide amazing client and borrower experiences. A positive attitude coupled with proven creative thinking and actions are all attributes we seek in every one of our employees. If you want to make a difference, then Selene is the place for you!
The Doc-To-Data Analyst is responsible for leading complex data analysis, loan-level investigations, reconciliations, and issue resolution across mortgage servicing and loan boarding activities. This role serves as a key escalation point for data discrepancies, mapping issues, reconciliation breaks, audit findings, and other complex operational exceptions. The Analyst performs advanced root cause analysis, evaluates risk, coordinates cross-functional resolution efforts, and develops corrective and preventive actions to improve data quality and operational controls. The role also identifies trends and systemic issues, supports reporting and process improvements, and provides subject matter guidance to junior and offshore team members.
Essential Duties & Responsibilities
- Serve as the primary escalation point for offshore associates, prioritizing issues based on complexity, risk, aging, financial impact, and operational urgency.
- Lead complex investigations involving data discrepancies, mapping defects, reconciliation breaks, loan boarding issues, system behavior, conflicting documentation, and unresolved audit findings.
- Perform advanced root cause analysis to identify whether issues originate from source data, documentation, business rules, mapping, extraction logic, system configuration, workflow execution, or manual processing.
- Determine appropriate resolution paths, coordinate cross-functional stakeholders, and drive escalated issues through resolution and closure.
- Develop corrective and preventive action recommendations and monitor implementation to reduce recurring exceptions and control gaps.
- Lead complex reconciliations across source documentation, transfer data, Doc-to-Data outputs, boarding files, servicing system records, and downstream reporting.
- Interpret and validate code breakers, data dictionaries, field definitions, mapping specifications, transformation logic, and business rules to identify data conversion or reconciliation issues.
- Validate correction strategies and partner with Technology, vendors, and business stakeholders to test and confirm mapping, system, or process changes.
- Perform or provide oversight for complex loan audits involving multiple data sources, conflicting documentation, signif