DescriptionFMX is looking for a Customer Data Specialist to join our Customer Success team, the group behind our 98% customer satisfaction rating! In this role, you’ll manage end-to-end data migration projects for new customers during implementation, bringing data in from multiple sources and making sure it’s accurate and ready to use.
This role is a good fit if you’re detail-oriented, comfortable with data transformation techniques, and enjoy working directly with customers. You’ll own your projects, meet deadlines, and respond to customer questions promptly. Along the way, you’ll help improve how we handle data migrations as a small but growing team. Your time will be split roughly 70% on data migrations, 20% in customer meetings, and 10% delivering product trainings.
As a Customer Data Specialist, you will:
- Act as a data migration subject matter expert on the Customer Success team
- Complete end-to-end data migrations for FMX customers. This process includes extracting source data from external softwares and transforming it to fit FMX’s target data schema using tools such as Excel, Power Query, AI and others prior to completing the upload process in the FMX application
- Be the go-to source for a customer’s data questions and needs during their implementation
- Understand customer data needs and prioritize them accordingly
- Attend customer-facing meetings with the Customer Success Implementation and Retention teams to ensure customers’ data requirements are being met
- Become an expert in FMX’s core product, and lead technical module-based trainings for customers
- Adhere to project priority procedures and completion deadlines
- Establish, maintain, and continuously increase client satisfaction through professional and courteous service
- Work cross-functionally across Customer Success Support, Implementation, and Retention teams to maintain consistent communication
- Seek continuous improvement in process and utilize emerging technologies, like AI tooling, to serve our customers more effectively
RequirementsExperience & Qualities:
- A Bachelor’s degree from an accredited university
- Advanced Microsoft Excel skills
- Exceptional communication, attention to detail, time management, and organizational traits
- An openness to learning new skills in data transformation technologies, including a high level of AI fluency
- Creativity in using intelligent automation tools to complete repetitive tasks
- Ability to manage a high volume of projects and meet deadlines
- Comfortable hosting customer-facing meetings
- Self-motivation and ability to thrive in a fast-paced, competitive environment
- Embodiment of our