The ETPS Performance Specialist helps identify areas needing attention and supports efforts to improve outcomes, increase accountability, and promote quality services across the organization. The position serves as a resource for leaders and staff regarding ETPS requirements, reporting processes, and performance expectations. The specialist performs these responsibilities under the direction of the Manager, Healthcare Metrics & Performance.
POSITION SPECIFIC DUTIES & RESPONSIBILITIES:
Performance Monitoring
- Track assigned ETPS, CCBHC, and organizational performance measures.
- Review reports and performance information for accuracy and completeness.
- Monitor performance results and identify areas that may need attention.
- Notify leadership of missing information, reporting concerns, or performance issues.
- Maintain tracking spreadsheets and monitoring tools.
- Follow up with programs regarding overdue items or reporting requirements.
- Assist with collecting and organizing information used to evaluate performance.
- Maintain records related to performance monitoring activities.
- Support leaders in understanding performance expectations and reporting requirements.
- Assist with special projects related to quality and performance improvement.
Reporting and Data Support
- Gather information from reports, systems, and other sources.
- Review data for missing information, errors, or inconsistencies.
- Help correct reporting issues by working with program and support staff.
- Prepare routine reports, spreadsheets, charts, and summaries.
- Update tracking logs and performance-monitoring tools.
- Help maintain dashboards and reporting resources.
- Distribute reports according to established schedules.
- Maintain documentation related to reports and tracking processes.
- Ensure information is organized and available when needed.
- Protect confidential information and follow agency privacy requirements.
Program Support and Follow-Up
- Answer routine questions related to ETPS measures and performance reports.
- Work with program staff to obtain information needed for reporting.
- Assist with preparing materials for meetings and performance reviews.
- Track action items and follow-up activities identified by leadership.
- Help monitor progress on improvement efforts.
- Notify the manager when issues require additional attention.
- Maintain positive working relationships with leaders, staff, and support departments.
- Support consistent reporting practices across programs and locations.
Training and Documentation
- Assist in maintaining ETPS training materials, refer