On-site | Exempt
INTEGRA Biosciences Corporation is an industry leader in innovative liquid handling products for the medical diagnostics, pharmaceutical, biotech, and food industries. We are seeking a Business Analyst to serve as the bridge between business stakeholders, Salesforce users, solution architects, and developers. This is a senior-level role in which you will translate business needs into scalable Salesforce and AI-driven solutions while ensuring quality, security, and business value.
Requirements
- Lead requirements discovery and stakeholder workshops, challenging ambiguity to uncover the actual business need.
- Create user stories from complex needs, process flows, business rules, and functional specifications.
- Manage projects from requirements through testing, deployment, and continuous improvement.
- Identify and define Salesforce AI and Agentforce use cases; then define and configure AI context, prompts, actions, guardrails, and escalation paths.
- Develop and execute functional, integration, regression, and user acceptance testing (UAT).
- Validate AI-generated outputs for accuracy, consistency, security, and business alignment with Salesforce data.
- Troubleshoot issues across requirements, context, data, integrations, permissions, and AI behavior. Manage defects, re-testing, release validation and practical traceability.
Qualifications
- Bachelor's degree in business informatics or a related field required
- Minimum 5 years of experience as a Salesforce Business Analyst, engineering and stakeholder management skills required.
- 3+ years Salesforce functional expertise, including data models, automation, sharing models, and cross-cloud processes.
- 3+ years translating complex business requirements into functional technical specifications for administrators, architects and developers.
- 3+ years of hands-on testing experience (functional, integration, regression, and UAT.
- 2+ years working with AI-driven business solutions, preferably Salesforce Agentforce or Salesforce AI.
- Comfortable applying AI concepts within Salesforce data and business processes.
- Strong analytical, problem-solving, and data validation skills.
- Ability to work independently and take ownership in a small, collaborative team.
- Excellent written and verbal communication skills.
Preferred Qualifications
- Experience with Salesforce Agentforce, Einstein AI, or other enterprise AI platforms.
- Experience supporting global business teams and cross-functional initiatives.
Location and eligibility requirements: