Data Specialist
Administration
Legal Services of Eastern Missouri, Inc. (LSEM), a nonprofit law firm that provides free legal assistance to people living with low income/low opportunity, seeks a full-time Data Specialist.
LSEM records data for case management, grant compliance and reporting, and strategic development and assessment of outcomes. LSEM utilizes LegalServer, cloud-based case management system (CMS), to store information and documents relating to people, including volunteer lawyers, cases, organizations, outreach, and projects, including case outcomes and advocate time keeping.
The Data Specialist will maintain and optimize LegalServer to best meet executive, administrative, user, and client-related data needs for both internal management needs, grants management and standardized and new reporting needs. The Data Specialist will utilize and identify useful LegalServer functionalities, develop dashboards, queries, and other methods to analyze, compile, and present case and other advocacy data in readily understandable formats. The Data Specialist will conduct proactive and periodic review of client/case data to ensure compliance with regulatory and funder requirements. The Data Specialist will regularly provide training to staff on LegalServer functionality and best practices. The Data Specialist works with LSEM advocates and non-legal staff and reports to the IT Director. The Data Specialist also assists with other applications as needed.
Responsibilities
CMS Administration:
· Provide day-to-day administration of LegalServer.
· Maintain and update LegalServer configuration for purposes of grant and programmatic requirements and implement and educate staff on changes to the system, as needed.
· Provide technical support, configuration, training, and assistance to internal LegalServer users.
· Assist management with development of policies and/or protocols for case management system use.
· Manage new user CMS onboarding.
· Communicate with LegalServer developer, PSTI, to solve problems, prioritize issue management, and facilitate and support national LegalServer development and enhancement efforts.
· Engage with the national LegalServer stakeholder community.
Data & Reporting:
· Evaluate and analyze internal data, as well as external data, for use in planning, program development and assessment, resource development, grant reporting, and other activities and IT projects.
· Develop and maintain dashboards, queries, and reports that present case and advocacy data in readily understandable formats.
· Perform regular reviews of internal data integrity for internal and regulatory compliance with funding requirements.
· Respond to requests from staff