Type of Requisition:
Regular
Clearance Level Must Currently Possess:
None
Clearance Level Must Be Able to Obtain:
None
Public Trust/Other Required:
MBI (T2)
Job Family:
Data Science and Data Engineering
Job Qualifications:
Skills:
Continuous Process Improvement (CPI), Performance Metrics, Statistical Analysis
Certifications:
None
Experience:
2 + years of related experience
US Citizenship Required:
No
Job Description:
GDIT's Federal Health Division is hiring a Member Services Data Analyst to support the the World Trade Center Health Program (WTCHP).
You will play a key role in transforming member services and operational data into actionable insights that improve member experience, increase operational efficiency, and support data-driven decision-making across the program.
This role is ideal for a process-oriented analyst who enjoys understanding how systems, teams, and workflows interact. Successful candidates are naturally curious, continuously seek opportunities for improvement, and are comfortable challenging inefficient processes while identifying practical solutions.
What You'll Be Doing:
- Support member services operations by analyzing and reporting on key performance metrics, identifying trends, and recommending process improvements that enhance service delivery and member satisfaction.
- Collaborate with Operations, Customer Service, IT, Data, and Program Leadership teams to align reporting requirements, define performance metrics, and implement data-informed process improvements.
- Analyze member service performance indicators, including call center metrics, service-level performance, quality measures, satisfaction scores, and member feedback trends to identify