Summary:
The Hospital Services Business Analyst role is responsible for serving as the analytical liaison between Quality, Hospital Services, and hospitals regarding hospital performance, process compliance, and opportunities for improvement. This role collects, analyzes, and interprets hospital performance data, identifies trends and performance gaps, and prepares reports and recommendations to support informed decision-making. This role works collaboratively with Hospital Services leadership, identifies patterns in quality findings, support root-cause analysis, tracks improvement initiatives, and evaluates outcomes to strengthen hospital partnerships, improve process consistency, and enhance donation outcomes.
The Hospital Services Business Analyst is ideal for a team member who can balance day-to-day operational support with forward-thinking project work and team leadership. This role ensures alignment with GOLA’s mission by promoting effective hospital partnerships, monitoring hospital performance metrics, and supporting continuous process improvement in collaboration with Hospital Services staff to enhance donation outcomes.
Essential Job Functions and Responsibilities:
- Communication
-
- Partner with leadership to roll out new processes, tools, and service models
- Collaborate closely with GOLA quality department for hospital process review process and accuracy
- Support delivery and standardization of hospital education efforts related to quality performance and hospital improvement
- Provide ongoing coaching, mentoring, and performance feedback to staff
- Support recruitment, onboarding, and training of new employees
- Partner with leadership on performance evaluations and development planning
- Time Management
- Lead and execute hospital development quality projects aligned with GOLA strategic priorities
- Track progress and provide updates on key initiatives and outcomes
- Promote consistency in how services are delivered across hospitals
- Ability to travel up to 30% to all designated services areas
- Attention to Detail
- Monitor key metrics (referrals, family interactions, hospital interferences, variances) and hold team accountable to performance expectations
- Ensure documentation accuracy and consistency across the team
- Oversee medical record reviews, data collection, and documentation accuracy
- Ensure compliance with referral processes, authorization procedures, and follow-up requirements
- Monitor staff adherence to policies, procedures, and regulatory standards
- Ensure alignment with GOLA policies, regu