The Data Specialist leverages data analytics and process management to enhance customer experience, optimize business operations, drive continuous improvement, and execute select operational activities. This role combines expertise in data analysis, technology administration, and cross-functional collaboration to deliver actionable insights, support efficient resolution of customer issues, and contribute to overall business success. The Data Specialist works closely with internal teams, customers, and external partners to manage data-driven projects, analyze trends, ensure timely and accurate completion of operational activities, and support organizational initiatives.
This position manages product warranty claims while supporting Internet of Things (IoT)-connected coolers and equipment. This role verifies warranty eligibility, maintains accurate documentation, coordinates with manufacturers and internal teams, monitors equipment connectivity and telemetry, investigates alerts and data exceptions, performs first-level remote diagnostics, and escalates unresolved technical issues. By analyzing warranty and connected-equipment trends and collaborating with Engineering, Product Support, Manufacturing, and field service teams, the specialist helps improve equipment reliability, uptime, data quality, and overall customer experience.