As we continue to look for new solutions to improve our trust, custody and unitization capabilities our business is focused on reaching our bold ambition while we help people around the world save and invest so they can confidently achieve their retirement goals.
This role represents an opportunity to be at the forefront of transformation, innovation, and service excellence for our U.S. Retirement business within the Global Wealth and Asset Management (GWAM) segment. The Business Analyst – Trust Custody and Unitization will help to shape a new trust operations ecosystem including complementary tenets of people, process and technology as we integrate with a third-party sub-custodian.
We require a background and experience in mutual fund operations, process design, risk mitigation and a proven ability to work closely with various partners, and a strong desire to learn what is needed to properly support the business for the future.
Position Responsibilities:
- Process Design and Improvement: Design and strengthen the operating model for cash reconciliation and transitional processes, embedding rigorous controls, clear ownership, escalation paths, and sustainable procedures to minimize operational risk and ensure effective execution.
- Training and Procedures: Act as subject matter expert (SME) for trust operations including establishment of training collateral and procedure documentation. Work closely with the learning and development team to deliver training.
- Risk Management: Conduct thorough analysis to identify potential risks in operational processes and develop strategies to mitigate these risks, ensuring business continuity.
- Performance Measurement: Define and monitor KPIs to evaluate operational efficiency and vendor oversight. Continuously optimize processes to improve efficiency and effectiveness.
- Projects: Serve as lead on various trust operations projects, assisting in development of detailed project plan.
- Reporting: Prepare and present regular updates and status reports to management and partners.
- Additional Responsibilities: Perform other duties as assigned.
- Requirements Gathering & Analysis: Eliciting and documenting business and technical requirements for the team’s platforms and systems.
- Strategic alignment: Ensure tech solutions align with business objectives, working with product management and tech teams.
Required Qualifications:
- Proven expertise in FIS OMNI (OmniTrade, OmniDC, OmniScript), SQL, Excel and PowerBI tools.
- Solid understanding of mutual fund operations, and or retirement and or transfer agent record keeping.
- Strong reconciliation skills, cash and securities.
- Excellent communication and facilitation skills; able to influence diverse tea