Who are we?
Aktie Now has over 10 years of CX expertise implementing technologies to transform your customer's journey. But we go beyond that, redefining the interaction between brands and customers. Our commitment is to enhance customer service, facilitating company-customer communication with innovative technological solutions. Aktie Now offers services of implementation, optimization, migration, integration and other customizations to Zendesk and other market-leading CX applications.Aktie Now is also part of Coaktion, an ecosystem dedicated to the digital transformation of the customer experience. Our mission is to positively impact the CX market; we believe that digital transformation is the key to creating exceptional experiences from the inside out. Our ecosystem consists of companies committed to redefining standards and offering disruptive solutions to elevate the customer experience, ready to lead the revolution in customer experience.If you share our passion for transformation and wish to explore new experiences, come join this team!#ExploreTheExperience #CarreirasCoaktion #CarreersCoaktion
About the role
As Marketing Analyst for AMER & EMEA, you will be the marketing reference for Aktie Now's international operations, focused on demand generation and on expanding our business. You will report to the Marketing Manager and work in direct partnership with the Aktie Now AMER/EMEA Managing Director. This role is a great fit for someone who enjoys autonomy, likes building processes from the ground up, and wants to see the direct impact of their work on business results.
What you'll do
Strategy & Results
- Execute the marketing strategy for AMER and EMEA, contributing directly to the growth and revenue goals of our business units in these markets.
- Define and track marketing performance indicators, such as lead volume, conversion rates and pipeline contribution, and propose adjustments whenever needed.
- Prepare analyses, executive reports and management presentations that support leadership decision-making.
Events, Partnerships & Communication
- Plan and execute Aktie Now's participation in international events, including trade shows, conferences, webinars and proprietary events. You will own logistics, materials and sales follow-up.
- Plan and run co-marketing initiatives with Zendesk, such as joint events, communication with Zendesk Account Executives (AEs) and co-branded campaigns.
- Activate the partner channel as a source of pipeline.
- Produce and adapt communications for international markets in English (and Spanish, when applicable). This includes email marketing,