POSITION SUMMARY
The Intake & Data Specialist is responsible for supporting the Manager of SSS Operations in daily oversight of direct service documentation and the SSS database which includes reviewing case files and forms for completeness and accuracy as well as daily data entry to ensure the database is up to date. The Intake & Data Specialists will support initial client intake through the collection of client demographic and crime information, reviewing confidentiality forms, and providing an explanation of OVS benefits, as well as assistance filing OVS compensation claims. The Intake & Data Specialists also supports the coordination of the volunteer program including outreach, recruitment, and training. Provides direct services to clients during coverage of the program’s 24/7 hotline. The Specialist is also responsible for coverage of the Survivor Support Services (SSS) 24/7 hotline which includes after-hours on-call shifts. Flexibility in work schedule is essential; some evenings and weekends required. This is a full-time position and involves travel within the region about 15% of the time.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES
Documentation & Data Provision (60%)
· Reviews all documentation received for data entry to ensure completion and accuracy, as well as identifies all documentation errors and notifies appropriate staff and Supervisors.
· Enters direct service documentation into the database including demographic information, victimization, direct services provided, case notes, and referrals into appropriate client files.
· Responsible for updating client information as needed to include victimization status, case status information, releases of information and other forms, merging of duplicated clients and case closure activities.
· Assists in the preparation of data for grant reporting and applications.
· Assists in the training of SSS staff and the on documentation, data entry processes and software updates.
· In partnership with the SSS leadership, monitors for strict adherence to confidentiality and HIPPA compliance across all platforms and SSS activities.
· Supports the enhancement of team documentation practices by assisting in the updates of trainings & reference documents, and offers technical assistance as needed.
Direct Services (15%)
· Provides direct services to survivors during coverage of the 24/7 hotline including emotional support, crisis intervention, and advocacy and accompaniment as requested
· Supports initial client intake through the collection of client demographic and crime inform