Position Summary
This role is not eligible for immigration sponsorship
Headquartered in Plano, TX, Samsung Electronics America (SEA) is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. Across each of these areas, our work drives innovation, economic growth and workforce opportunity in the United States.
For nearly five decades, Samsung has been at the forefront of technological advancements, investing over $100 billion and creating more than 20,000 jobs nationwide. Our mission? To integrate cutting-edge products, services, and AI technology to deliver smarter, sustainable, and more connected experiences that empower people to live better.
As a wholly owned subsidiary of Samsung Electronics Co., Ltd., SEA offers opportunities to work alongside global visionary thinkers and innovators who are passionate about making a difference. Explore the exciting opportunities at Samsung Electronics America and discover how you can make an impact.
The ePromoter (ePro) team operates at the forefront of the Samsung.com e-commerce ecosystem, leveraging real-time expert chat, conversational commerce, and emerging generative AI tools to enhance consumer engagement and accelerate online sales.
The intern will conduct deep-dive analyses across e-commerce business metrics, customer support tickets, website navigation funnels, and agent performance data.
Role and Responsibilities
- Data Analysis: Proficiency in analyzing complex datasets to identify trends and insights. Experience with tools like Excel (pivots, advanced functions) is required.
- Data Visualization: Experience creating reports and dashboards using tools such as Tableau or Power BI.
- Database Querying: Basic knowledge of SQL for data extraction from databases.
- Collaboration & Communication: Strong people skills with the ability to work with cross-functional teams and present findings clearly.
- Problem-Solving: A proactive approach to identifying business challenges and proposing data-driven
- Data Analysis: Proficiency in analyzing complex datasets to identify trends and insights. Experience with tools like Excel (pivots, advanced functions) is required.
- Data Visualization: Experience creating reports and dashboards using tools such as Tableau or Power BI.
- Database Querying: Basic knowledge of SQL for data extraction from databases.
- Collaboration & Communication: Strong people skills with the ability to work with cross-functional teams and present findings clearly.
- Problem-Solving: A proactive approach