At Caribou Coffee we create day-making experiences that spark a chain reaction of GOOD! This is our purpose. Our team brings this to life by focusing on what’s really important around here – TEAM, GUEST, BUSINESS! It’s that simple. If you’re ready to work somewhere you can be yourself while making an impact on your community, creating life-long relationships, and serving the best coffee around, join our herd! Apply today and be part of the ‘Bou Crew!
Position Overview:
The Sr. IT Business Analyst – Human Resources is a Workday specialist who sits within Information Technology, reports to the Sr. Manager, IT Applications, and serves as the key liaison between HR, IT, and external vendors. This role owns the configuration, delivery, and ongoing technical support of Workday and the HR platforms that surround it, translating HR business needs into scalable, well-tested system solutions and communicating with business users in clear, non-technical language.
The Sr. Analyst leads project-based Workday work, including business process design, configuration, integrations support, testing, and release management, and partners with HR on annual cycles such as performance, merit, and open enrollment. The role supports the technology across the full employee lifecycle, keeping data and process flowing cleanly across handoffs. The Analyst partners with the Payroll Analyst on the Payroll module and with IT peers on integrations, security, and access, and participates in Workday governance to keep priorities aligned across HR, Payroll, IT, and business leaders.
Core Responsibilities:
Product Ownership
- Serve as the primary point of technical accountability for Workday and closely related HR platforms (e.g., applicant tracking, learning, time and attendance, benefits, and recognition and engagement tools), ensuring configuration and delivery align with business objectives and delivering maximum value to stakeholders.
- Partner with HR, Payroll, and IT leadership to shape and execute the Workday roadmap and backlog, prioritizing features, enhancements, and defect resolution based on business impact, technical feasibility, and strategic goals.
- Lead business process design and release management; coordinate governance, change management, documentation, testing, and communication for Workday configuration updates and releases.
- Represent the voice of the customer in solution design, facilitating cross-functional discussions to clarify requirements, manage trade-offs, and build consensus on product direction.
- Monitor product performance and stability, balance scope, timeline, and cost trade-offs, and communicate progress and key decisions to stakeholders at all levels.