Who are we?
Western National Insurance Group is a private mutual insurance company with over 120 years of experience serving customers' property-and-casualty insurance needs in the Midwestern, Northwestern, and Southwestern United States. Known as “The Relationship Company®,” we define success as a measure of the relationships we’ve built over time. In everything that we do, we know that delivering a friendly and helpful interaction makes for a better experience for everyone involved. That’s the power of “nice”. At Western National, nice is something we work to bring to every person and organization with whom we partner and serve.
Does this opportunity interest you?
Western National is seeking a Business Analyst IV to join our Enterprise Data Warehouse (EDW) team!
The individual in this role will have the opportunity to lead the collaborative execution, management, and development of the requirements lifecycle and portions of the Business Analyst framework across the enterprise. The ideal candidate has strong analytical and communication skills, experience working with complex data environments, and the ability to understand both business processes and technical data solutions. This individual performs business analysis for higher-complexity tasks and higher-impact business process and software application modifications while guiding Business Analyst and Product Team members through best practices, requirements analysis, planning, and estimation.
What are the responsibilities and opportunities of this role?
- Collaborates in ticket intake analysis and application troubleshooting.
- Participates in work refinement and estimation processes with Product Team members.
- Participates in troubleshooting, issue reporting, resolution, and communication of urgent production issues.
- Partners with product and change control teams to ensure quality deliverables that provide customer value.
- Creates and maintains documentation defined as important by the Product Team or company, including support processes, team processes, and system documentation.
- Supports noncore responsibilities as needed to ensure timely delivery of work to customers, including testing, road mapping, and directing deployment.
- Collaborates across Product Teams and the enterprise to direct requirements activities for transformational business process and software implementation initiatives of higher impact and risk.
- Applies, develops, and implements a comprehensive toolkit of advanced Business Analyst skills and techniques.
- Demonstrates Business Analyst competencies and skill sets focused on creating strategic valu