Spec Legal Admin - LL09AN
We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.
About the Role:
The Hartford is seeking a detail-oriented and customer-focused Legal Practices Support & Data Specialist to join our Legal Practices team. In this role, you will partner with Audit Attorneys, law firms, vendors, and internal business partners to research and resolve billing, payment, and data-related issues across multiple systems. You will play an important role in maintaining data accuracy and integrity, resolving billing and payment inquiries, and supporting the processes that enable efficient legal billing and payment administration.
The ideal candidate is a self-motivated, detail-oriented, and solutions-focused professional who thrives in a fast-paced environment, enjoys problem-solving, and can effectively collaborate with internal and external business partners to achieve positive outcomes.
The Impact You'll Make:
- Research, investigate, and resolve billing, payment, and data-related issues across legal eBilling, claims, and payment systems.
- Identify root causes of discrepancies and coordinate resolution with appropriate stakeholders.
- Maintain accurate and consistent billing, payment, and vendor data across multiple platforms.
- Support daily processes related to legal billing and payment administration.
- Serve as a key point of contact for law firms, vendors, Audit Attorneys, and internal business partners regarding billing, payment, and system-related inquiries.
- Escalate complex issues as needed and monitor items through resolution.
- Utilize Microsoft Office applications, Hartford claim systems, and eBilling platforms to support daily business activities and issue resolution.
- Build and maintain productive relationships through professional, responsive, and effective communication.
- Document issue resolution activities and maintain appropriate records.
- Identify recurring issues and contribute to process improvements that enhance efficiency and data quality.
What Success Looks Like:
- Billing, payment, and data-related issues are resolved accurately and in a timely manner.
- Strong data integrity and consistency are maintained across supported systems.
- Internal and exter