What You Can Expect
The Senior Business Analyst is responsible for improving the systems and business processes that support the BAO’s regulatory work. Working across the organization and closely with IT, this position helps turn business needs into practical solutions that improve how information is captured, processes are managed and services are delivered.
The position plays an important role in supporting the BAO’s public-interest mandate by strengthening the systems, data and processes used to support regulatory operations and informed decision-making. This includes ongoing improvements to our Microsoft Dynamics 365-based CRM and other business systems, as well as opportunities to make better use of automation and emerging technology.
What You'll Do
Business Analysis and Process Improvement
- Partner with business areas to understand strategic objectives, operational challenges and opportunities for improvement.
- Lead the gathering, analysis, documentation and validation of business and system requirements.
- Translate business needs into clear functional and non-functional requirements, user stories, acceptance criteria, process maps and workflows.
- Facilitate workshops, interviews and stakeholder consultations.
- Assess current-state processes and design practical future-state solutions that reduce duplication, manual work and operational risk.
- Identify opportunities to improve or automate processes through technology, data and workflow changes.
- Develop business cases, options analyses, recommendations and cost-benefit assessments.
- Evaluate business impacts, dependencies, risks and constraints associated with proposed changes.
Business Systems and Applications
- Serve as a subject matter expert for the BAO’s CRM and other enterprise applications, working closely with the Business Systems Analyst and Solution Architect.
- Lead business analysis activities for the next phase of CRM enhancements and other system improvements.
- Identify opportunities to improve system functionality, usability, integration, workflows and data quality.
- Support the full system lifecycle, from needs assessment and solution evaluation through implementation and post-implementation review.
- Analyze system issues to identify underlying business, process, configuration or data-related causes.
- Maintain requirements, workflows, business rules and other system documentation.
- Support clear system ownership by documenting business owners, dependencies, risks, criticality and operational requirements.
- Ensure proposed solutions align