JOB TITLE: Intake/Data Specialist
DIVISION: Adult Services
DEPARTMENT: FCC (Ford Community Center
LOCATION: 9301 Michigan Avenue
REPORTS TO: Program Manager
FLSA STATUS: Non-Exempt/Hourly
CLASSIFICATION: Part-Time Regular
APPROVED DATE: 07/28/2023
JOB SUMMARY: Assist with the initial assessment and paperwork of applicants for the programs and assume responsibility for maintaining an accurate and up-to-date database for program activities. Collect, update, and maintains participants' records, enter data, and perform other office support tasks.
ESSENTIAL DUTIES & RESPONSIBILITIES:
- Provides orientation to candidates who are interested in the program.
- Collects and gathers information and documents relating to eligibility, as applicable.
- Completes customer follow-up and provides reminders of required documentation and information.
- Advises customers on rights and responsibilities associated with programs and services.
- Shows interest and concern for all customers, treating them with respect and care.
- Maintains detailed participant records in compliance with policies and procedures.
- Enters participant activity data into the assigned reporting system to ensure the accuracy of data entered.
- Compiles program statistics and performance data and prepares related reports for submission.
- Reconciles and validates reports with related data files and system sources; reports errors and corrections to management.
- Maintains an organized and efficient filing system.
- Contributes to the team effort by performing other duties as assigned.
SUPERVISORY RESPONSIBILITIES: N/A
JOB QUALIFICATIONS:
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