Guild Mortgage Company, closing loans and opening doors since 1960. As a mortgage banking firm we are dedicated to serving the home owner/buyer. Our goal is to provide affordable home financing for our customers, utilizing the best terms available while providing a level of professionalism and service unsurpassed in the lending industry.
Position Summary
The Senior Business Analyst supports Client Experience initiatives by leading analysis for medium to complex projects across the mortgage loan lifecycle, including application, origination, and servicing. This role requires a self-starter who digs beyond initial requests, develops clear business, system, data, and API/integration requirements, and drives work from discovery through delivery. The Senior BA partners with business, Product, Engineering, and QA to support backlog refinement and analyze end-to-end impacts across front-end web and mobile experiences, back-end APIs and middleware, legacy systems, and upstream/downstream integrations. The role develops process, user, system, and data-flow diagrams, communicates risks and dependencies, and mentors other BAs to strengthen analysis practices and consistency.
Essential Functions
- Partner with project sponsors, Product Owners, business stakeholders, Engineering, QA, and other cross-functional teams to define business problems, project objectives, desired outcomes, scope, assumptions, constraints, and success criteria.
- Analyze project scope to identify stakeholders and impacts across the mortgage loan lifecycle, including application, origination, and servicing, and across client-facing web and mobile applications, back-end APIs and middleware, legacy platforms, and upstream/downstream systems.
- Independently lead discovery and requirements elicitation through interviews, workshops, document and system analysis, process observation, data analysis, and other appropriate techniques; dig beyond initial requests to identify underlying business needs, gaps, dependencies, and impacts.
- Develop clear, complete, and testable business, functional, system, data, API/integration, and nonfunctional requirements, including business rules, assumptions, constraints, exceptions, interfaces, and acceptance criteria.
- Analyze APIs and system integrations, including source and target systems, integration points, data flows and mappings, dependencies, error and exception scenarios, and upstream/downstream impacts.
- Decompose complex business and system requirements into well-defined features, user stories, and testable acceptance criteria that are ready for refinement and development.
- Create and maintain current-state and future-state process flows, user flows, system and integration diagrams, data flows, and other visual models to clearly communicate business and technical requirements.
- Actively participate in and help drive backlog refinement and groo