Old World Industries, 3100 Sanders Road, Northbrook, Illinois, United States of America — full-time
Position Purpose:
The Master Data Specialist is responsible for ensuring the accuracy, integrity, and timely maintenance of master data in SAP. This role independently evaluates and processes complex master data requests, analyzes and resolves EDI transaction failures, identifies root causes and improvement opportunities, and supports compliance with master data governance standards. The Specialist also serves as a subject-matter resource by developing standard operating procedures, delivering training, and partnering with business teams to improve master data processes and reporting.
Duties, Tasks, and Responsibilities:
Master Data Entry/Maintenance:
Independently evaluate, validate, and process complex master data requests in SAP, coordinating with business stakeholders to resolve incomplete, conflicting, or noncompliant submissions.
Apply master data governance standards and controls to maintain data accuracy, completeness, and consistency; identify exceptions and coordinate corrective action with appropriate stakeholders.
Monitor master data quality, investigate recurring defects, and recommend preventive controls or process improvements to reduce errors and rework.
Data Extraction and Preparation for Reports:
Extract, validate, and analyze data for recurring and ad hoc reporting, ensuring datasets are accurate, complete, and suitable for business use.
Refresh and reconcile recurring Excel reports, investigate data discrepancies, and identify opportunities to standardize or automate manual reporting processes.
EDI Transaction Management:
Independently monitor, prioritize, troubleshoot, and resolve EDI transaction failures, documenting actions and coordinating with internal teams or external partners when escalation is required.
Perform root-cause analysis on recurring EDI failures, assess business impact, recommend corrective and preventive actions, and partner with stakeholders to implement and verify solutions.
Analyze trends, service levels, and recurring issues to identify and lead continuous-improvement initiatives that improve data quality, reduce processing time, and prevent rework.
Resolve complex master data and EDI issues, coordinating with cross-functional teams to ensure timely resolution.
Training and Development:
Serve as a subject-matter resource for master data processes and SAP functions, providing training, guidance, and issue resolution support to business stakeholders.
Identify training needs; develop, maintain, and deliver accurate training materials; and evaluate effectiveness through feedback, recurring questions, and error trends.
Standard Operating Procedures (SOPs):
Develop, document, and maintain standard operating procedures for master data setup, maintenance, validation, exception handling, and governance controls.
Communicate process changes, support implementation across the team, monitor adherence to standard operating procedures,