Company Overview
Established in 1929, Heinen’s is a leading, family-owned grocery retailer known for its premium-quality products and outstanding customer service. Now in its fourth generation of family leadership, Heinen’s operates 23 locations – 18 in the Cleveland, Ohio area and 5 in the Chicago, Illinois market – supported by two distribution warehouses, a food production facility, and a corporate office located in Warrensville Heights, Ohio.
Our culture is rooted in an associate-first philosophy, placing a strong emphasis on the well-being, development, and quality of life of every team member. We offer competitive compensation, professional development and leadership training programs, paid time off, and flexible scheduling designed to promote a healthy work-life balance.
Job Summary
The Heinen’s Financial Systems Analyst serves as the subject matter expert for the functionality, technical architecture, configuration, and data dependencies of the Heinen’s NetSuite platform. This role plays a critical role in the implementation of the new NetSuite General Ledger system and is responsible for supporting ongoing system performance, data integrity, and overall platform health. The Financial Systems Analyst also serves as a key business partner, maintaining a strong focus on internal customer and stakeholder experience while ensuring that system capabilities align with business and financial requirements. This position collaborates closely with Heinen’s leadership, cross-functional internal stakeholders, technology teams, and third-party vendors to support successful system implementation, optimization, and ongoing operations.
Key Responsibilities
- Define, design, and document cross-functional business requirements for NetSuite features, processes, and procedures.
- Develop, manage, and execute comprehensive test scripts; document defects and issues and track them through resolution.
- Identify, assess, and escalate issues at the appropriate level; facilitate decision-making and conflict resolution to support timely delivery of phased project rollouts.
- Lead and facilitate product sprint deployments, including planning, internal user acceptance testing (UAT), and release management.
- Collaborate cross-functionally with internal stakeholders, business leadership, technology teams, and third-party vendors to drive