DescriptionNow Hiring a Business Analyst
The Business Analyst is an IT professional within the Technology department responsible for supporting and administering business applications, system enhancements, workflow automation, user access, and technology services for staff. The position analyzes business needs, translates requirements into effective technology solutions, supports system implementation and ongoing application administration, and administers security access in accordance with established policies, approvals, and internal controls. The position provides responsive technology support to staff by answering questions, addressing service requests and technology incidents, and managing IT service tickets through resolution. Position is located in the Farm Credit of Florida Territory.
Responsibilities:
Customer Service & Cross-Functional Coordination
- Represent the Association professionally and provide responsive, customer-focused support.
- Serve as the liaison among business users, Technology, AgFirst support teams, and software vendors to resolve application issues and coordinate updates, maintenance notices, and release communications.
- Document incidents, requests, and resolutions within the Association's service management platform.
Business Analysis & Process Improvement
- Identify, analyze, document, and prioritize business, system, reporting, and workflow requirements.
- Translate business needs into functional requirements, process maps, user stories, test scenarios, and implementation documentation.
- Support reporting, data analysis, workflow automation, and process improvements that reduce manual work and improve data quality and service delivery.
Application Support, Testing & Implementation
- Support business applications throughout their lifecycle, including configuration, integration, issue resolution, upgrades, testing, implementation, and user adoption.
- Plan and perform system, integration and user acceptance testing; document results and confirm solutions meet approved requirements.
- Application administration and monitor assigned applications, interfaces, scheduled processes, and service requests; identify recurring issues and recommend improvements.
Documentation, Training & Change Support
- Develop and maintain procedures, process flows, knowledge articles, training materials, and user guides.
- Coordinate and deliver training for applications, system enhancements, security procedures, and business processes.
Application Security & Access Administration
- Provision, modify, and terminate user access based on approved requests.
- Administer appl