eCommerce Business Analyst
The Opportunity
Rio Grande is a global leader in supplying precious metals and materials to jewelers and manufacturers around the world. Our IT Analysis team is seeking an experienced eCommerce Business Analyst to help drive the continued evolution of our customer-facing digital commerce platforms and websites.
In this role, you'll partner closely with stakeholders across Marketing, Merchandising, Product Management, Customer Service, and IT to identify opportunities, define business requirements, and deliver enhancements that improve the online customer experience.
You will serve as the primary liaison between business stakeholders and development teams, translating business needs into actionable requirements and guiding solutions through development, user acceptance testing, and deployment.
This position focuses on supporting and improving customer-facing digital experiences, including product information, search, navigation, content management, digital merchandising, integrations, analytics, and other capabilities that support our online business.
What this role is not:
This is not a data analyst or reporting-focused role. While data is frequently used to validate requirements, troubleshoot issues, and measure outcomes, the primary focus is business analysis, digital commerce optimization, and website enhancement delivery.
(
function() {
try {
if(window.location && window.location.search && window.location.search.indexOf('capture-sitebehaviour-heatmap') !== -1) {
sessionStorage.setItem('capture-sitebehaviour-heatmap', '_');
}
var sbSiteSecret = '251f277f-b561-4b0a-b647-b48d1ec96ce7';
window.sitebehaviourTrackingSecret = sbSiteSecret;
var scriptElement = document.createElement('script');
scriptElement.defer = true;
scriptElement.id = 'site-behaviour-script-v2';
scriptElement.src = 'https://sitebehaviour-cdn.fra1.cdn.digitaloceanspaces.com/index.min.js?sitebehaviour-secret=' + sbSiteSecret;
document.head.appendChild(scriptElement);
}
catch (e) {console.error(e)}
}
)()