Uses analytical, business, and technology knowledge to support the effective delivery and continuous improvement of patient support programs. Serves as a technology subject matter resource for systems used to support these services. Partners with cross-functional teams and business stakeholders to understand needs, translate them into requirements, assess processes, and recommend practical solutions. Uses data, process insights, and user feedback to improve quality, productivity, compliance, and the overall experience for internal users, patients, and health care professionals. Leads, develops, and manages a team of Technology Leads to ensure effective resource utilization, strong individual performance, and successful execution of business systems activities.
Responsibilities:
- Determines approach and solution to problem when issue is within scope of own ability. Develops solutions to problems where casual relationships can be identified and precedents exist.
- Applies analytical thinking skills to diagnose and make recommendations on systems. Incorporates knowledge of business and technology to make recommendations. Translates data gathered from user discussions into business requirements. Identifies business/system needs and recommends solutions. Assists with the testing strategies and develops preliminary findings.
- Partners with business to analyze processes and needs, and makes recommendations that are most effective means to satisfy those needs. Analyses the most complex work procedures and job methods and presents