Career Area:
Technology, Digital and Data
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Role Summary
This position develops analytical solutions and actionable insights that help Customer Solutions teams increase adoption and utilization of Caterpillar technologies, with a primary focus on Grade, Safety, Payload, and Command. The role transforms technology, machine, customer, and utilization data into insights that identify opportunities, influence customer behaviors, enable commercial teams, and drive measurable customer outcomes.
The successful candidate will connect technology strategy with field execution by generating the insights, processes, tools, and commercial approaches needed to influence customer behaviors. The role will help build insights to move customers beyond activating technology toward fully utilizing technology to improve safety, productivity, efficiency, and overall jobsite performance.
The position will work across regional teams, Cat Technology, product groups, dealers, and commercial organizations to translate technology capabilities into scalable sales and customer-engagement strategies.
What You Will Do (Job duties):
- Analyze customer technology adoption and utilization data to identify trends, barriers, unmet needs, and growth opportunities.
- Identify customer behaviors and trends that influence successful technology utilization.
- Translate machine, customer, and business data into actionable recommendations that improve customer outcomes.
- Quantify the impact of technology solutions on safety, productivity, efficiency, and return on investment.
- Identify leading and lagging indicators that measure technology adoption, customer engagement, utilization, and business performance.
- Collaborate with data engineering, digital, commercial, product, and field teams to build scalable analytics solutions.
What you will have (Core Skills):
ETL Process: Develops databases through extraction, transformation, and loading (ETL). Acquires data from multiple systems, loads it into the warehouse, ensures accur