Job Description:
About the Team:
The Dow Jones Customer Service (DJCS) mission is to provide great service for our customers and great experiences for our people. Our team has the privilege of delivering impactful experiences by helping our customers access the trusted news and business information published and produced by our marquee brands including, The Wall Street Journal, Barron’s, MarketWatch, Dow Jones Factiva and Dow Jones Risk & Compliance. You will find that we are a collaborative group, focused on delivering excellence during every customer interaction. You will report to the Manager, Data Analytics and be based in New Jersey. We encourage anyone that wants to join us in our mission to apply.
About the Role
You will develop and provide reporting and relevant management information to all areas of the business. This includes static and scheduled reporting and the analysis, evaluation and documentation of business requirements for new and existing reports and processes and challenging and improving the systems/processes currently in place. You will report to the Manager, Customer Experience Insights and be based in our New Jersey office.
You Will:
- Develop and provide reporting and relevant management information to all areas of the business. This includes static and scheduled reporting and the analysis, evaluation and documentation of business requirements for new and existing reports and processes and challenging and improving the systems/processes currently in place.
- Support the Manager, Data Analytics in the delivery of their key responsibilities.
- Deliver Reports and Analysis within agreed Service Level Agreements.
- Support stakeholders in the understanding and application of performance statistics.
- Highlight trends to management.
- Design and develop accurate and appropriate management information/business intelligence for distribution to internal stakeholders.
- Update and maintain relevant working tools and materials.
- Undertake quality control and accuracy checks/audits.
- Monitor and report on performance agains