We are currently seeking a qualified individual to join our dynamic, forward-thinking team of Enterprise PMO professionals in our Toronto office.
BUSINESS ANALYST MANAGER
TORONTO
Trisura is seeking a Business Analyst Manager to lead and grow our Business Analyst function within the Enterprise PMO. This role is responsible for setting the standard for requirements gathering, documentation, and delivery discipline across our highest priority initiatives, while directly managing the people who do that work.
The position partners closely with Project Managers, Business Technology Leads, and IT leadership to ensure BA capacity is allocated against real priorities and that requirements quality holds steady regardless of who is assigned. This is a player coach role: you will manage a team day to day while staying close enough to the work to step into complex stakeholder situations directly.
Key Responsibilities
Leadership & People Management
Lead and develop a team of Business Analysts, including workload distribution, coaching, and career growth planning.
Conduct formal performance reviews and development conversations, including goal setting, mid year check ins, annual ratings, and documented improvement plans when needed.
Own people decisions for the team: hiring, compensation recommendations, promotion cases, and performance management.
Identify skill gaps across the team and build training plans, including where BAs need to grow into more technical or more strategic work.
BA Standards & Delivery Oversight
Set and enforce consistent BA standards across requirements gathering, documentation, process mapping, and stakeholder facilitation.
Review and approve key BA deliverables, business requirements documents, process maps, and acceptance criteria, before they move downstream.
Own BA involvement in SDLC and intake processes, ensuring requirements work plugs cleanly into governance and delivery checkpoints.
Act as the escalation point when BA work stalls due to unclear ownership, conflicting stakeholder input, or scope ambiguity.
Apply process improvement methodologies (Lean, Six Sigma, BPM, Value Stream Mapping) to identify inefficiencies and control gaps in BA workflows and deliverables.
Support intake, prioritization, and scope definition processes for incoming work.
Facilitate executive-level status reporting and decision support on BA work streams.
Cross-Functional Partnership
Partner with PMs, BTLs, and IT leadership to ensure BA capacity is allocated against real priorities.
Represent the BA function in portfolio and governance discussions, giving leadership honest visibility into capacity, risk, and requirements quality.
Stay hands on with complex or politically sensitive initiatives where direct BA involvement is the fastest path to clarity.
Partner with Legal, Compliance, and Procurement on vendor and platform governance where BA involvement is required, including eva