The JM Family College Internship Program is designed to create an opportunity for college students to have meaningful work experiences that tie to their programs of study. As part of this program, you will actively contribute to your team’s success, learn about JM Family’s companies and culture while obtaining new skills through learning opportunities, networking events and much more.
The ideal candidate will be available to work full-time during the Summer Internship Program (May 24th, 2027 - July 30th, 2027).
Interns will engage in meaningful work and gain insights into specific projects or tasks, providing hands-on experience, and contributing to various department initiatives. They will learn about JM Family’s culture including our core values: Consideration, Cooperation, Communication, Innovation and Accountability. These core values are part of our keys to success and the skills that embody these values are what drive our success as an organization.
As a Customer Experience Data Analyst Intern, you will gain hands-on experience using data, analytics, automation, and emerging technologies to support the Customer Experience department. This role will provide opportunities to transform complex data into meaningful insights, enhance reporting capabilities, and explore innovative solutions that improve business processes and support data-driven decision-making.
Responsibilities:
- Analyze customer experience, dealer, case management, and operational data to identify trends, patterns, opportunities, and areas for improvement.
- Transform complex Excel spreadsheets and datasets into structured, interactive Power BI reports and dashboards that provide actionable insights to Customer Experience leadership.
- Use advanced Excel capabilities to clean, manipulate, analyze, organize, and validate large and complex datasets to support accurate and reliable reporting.
- Identify opportunities to transition manual, Excel-based reporting and processes into automated and interactive solutions using Power BI, Power Automate, and other Microsoft applications and services.
- Research, develop, test, and implement Agentic AI solutions, including AI agents designed to perform defined tasks, retrieve information, analyze data, and automate business processes.
- Prepare and present analytical findings, trends, and recommendations to leadership and internal business partners.
Qualifications:
- This is a full-time position with flexible working arrangements depending on the business need.
- Must be able to work onsite, Monday - Friday, for the duration of the Summer Internship Program.
- The ideal candidate will be actively enrolled in a Bachelor’s, Master’s, or other degree-seeking program at an accredited college or university, wi