DescriptionWe are seeking a Salesforce & AI Enablement Business Analyst to support the design, documentation, and continuous improvement of business processes, Salesforce-enabled workflows, and emerging AI use cases. This role is ideal for someone who has hands-on Salesforce experience, a strong interest in AI, and the ability to operate as a practical, business-focused generalist across multiple teams, initiatives, and technologies.
The successful candidate will help bridge the gap between business stakeholders, product teams, technology partners, and AI enablement efforts. This person does not need to be a deep AI engineer or data scientist, but should be curious, proactive, process-oriented, and comfortable learning new AI concepts, tools, and capabilities quickly. They will play a key role in helping the Owner Lifecycle organization identify where AI can improve workflows, reduce manual effort, improve decision-making, and enhance the user experience for both corporate and owner-related roles.
This role requires excellent written and verbal communication skills, strong self-management, attention to detail, and the ability to translate business needs into clear requirements, process documentation, use cases, user stories, and actionable recommendations.
Your Day to Day
- Partner with business stakeholders, product owners, technology teams, and delivery partners to understand current-state processes, pain points, business needs, and desired outcomes.
- Document business requirements, functional needs, user stories, acceptance criteria, process flows, decision points, and handoffs.
- Support Salesforce-enabled initiatives by helping translate business needs into platform requirements, workflow improvements, reporting needs, and adoption support.
- Analyze existing processes to identify inefficiencies, manual workarounds, duplicate data entry, user experience gaps, and opportunities for simplification.
- Assist with backlog refinement, requirements readiness, feature validation, user acceptance testing, and release/change readiness.
- Support the creation and maintenance of business documentation, including BRDs, process maps, capability summaries, stakeholder notes, training materials, and adoption guides.
- Help ensure requirements and documentation are clear, traceable, organized, and aligned to business objectives.
- Support the identification, intake, and evaluation of potential AI use cases across business processes and Salesforce-enabled workflows.
- Work with stakeholders to clarify AI opportunities, including what problem the AI capability would solve, who would use it, what data it would need, what actions it may perform, and what business value it could create.
- Help document AI use case assessments, including personas, process context, data dependencies, exp