The Business Analyst serves as the subject matter expert on emergency services operations, responsible for defining what gets measured, why it matters, and whether the resulting analysis reflects real world activities and performance. This role pairs directly with the Data Analyst: where the Data Analyst builds the query, the Business Analyst frames the question, validates the interpretation, and carries the findings. The two roles are designed to work as a pair, and a candidate strong in both directions will be considered for either. The ideal candidate brings operational fluency in 911 communications, fire/first response, or EMS, a structured analytical mindset, and the judgment to recognize when a number is arithmetically correct but operationally wrong.
Essential Responsibilities
- Gather the contracts, standards documents, unit rosters, facility lists, and agency details required to configure a new or expanding client
- Translate contractual, regulatory, and clinical standards into documented measurement criteria,
- including governing authority contracts, collective bargaining agreements, and published response time standards
- Specify the client configuration to be implemented, including standards, event calculation rules, compliance criteria, exemption logic, determinant-to-classification mapping, and region definitions, then validate the delivered configuration against the client's obligations
- Frame analytical questions for the data team, specifying the population, the interval, the comparison, and the standard being tested
- Review analytical output for operational plausibility and identify results that are technically correct but inconsistent with how the system actually runs
- Rule on data quality questions referred by the Data Analyst, determining whether an implausible value represents an error, a real event, or local operating practice
- Train client users on Victor, including navigation, reporting, and interpretation of standard outputs
- Present and defend findings to client leadership, including the methodology applied, the standard tested against, and the basis for each determination
- Maintain documentation of standards, definitions, and analytical protocols so that every finding is reproducible and auditable
- Observe all company policies and procedures
Additional Responsibilities:
- Cross training and assisting Data and Deployment Analyst positions
- Minimal travel may be required
- Perform other duties as assigned
Minimum Knowledge, Skills, and Abilities:
- Demonstrate a high degree of professionalism to engender respect and build rapport as a knowledgeable and helpful resource both in and outside the company
- Commit to maintain confidentiality and handle highly sensit