DescriptionPosition Overview:
Chubb NA Contact Center Shared Services supports insurance operations across Chubb’s North American business divisions, with a focus on delivering exceptional customer experiences, operational efficiency, and innovative technology solutions.
The team partners with Engineering, Technology, and Business stakeholders to define, design, and implement strategic contact center technology solutions and operational improvements.
As a Senior Business Analyst, you will serve as a contact center subject matter expert and trusted business consultant, partnering with stakeholders to understand business needs, identify opportunities for improvement, and deliver effective technology solutions. This role requires strong analytical, problem-solving, and communication skills, along with the ability to independently manage multiple initiatives from discovery through implementation.
Responsibilities:
- Serve as a contact center subject matter expert, providing consultation and recommendations on technology capabilities, operational processes, and industry best practices.
- Partner with business stakeholders to un