We’re looking for a Senior Business Systems Analyst to join Procore’s IT Infrastructure & Operations organization on the Digital Employee Experience team. In this role, you’ll help improve how IT operates by turning loosely defined business problems into clear processes, actionable requirements, and measurable results. You’ll bring a structured, data-driven approach to understanding how work gets done, identifying root causes, and designing improvements that reduce friction, cost, and risk for Procore employees.
As a Senior Business Systems Analyst, you’ll partner with project managers, process owners, engineering teams, system administrators, and vendors across a varied portfolio of initiatives. Your work will span systems and business domains, with an emphasis on process reengineering, practical data analysis, and stakeholder collaboration. If you enjoy bringing structure to ambiguity and following improvements through to results, we’d love to hear from you.
This position reports to the Senior Director, Digital Employee Experience. Austin is the preferred location, with other locations considered for the right candidate. In-person collaboration may be needed for workshops and working sessions. We’re looking for someone to join us immediately.
What you’ll do:
- Lead stakeholder interviews, discovery sessions, and workshops to understand current processes, clarify business problems, and identify opportunities for improvement.
- Map current-state workflows using flowcharts, swimlanes, and other process documentation, making ownership, handoffs, dependencies, and gaps clear.
- Design future-state processes with practical guardrails, defined responsibilities, and success measures that support consistent execution.
- Identify the data needed to understand a problem, organize and reconcile information from different sources, and conduct targeted analysis to explain what is happening and why.
- Partner with technical specialists when data extraction or deeper technical expertise is needed, and translate findings into clear visuals and recommendations.
- Turn improvement opportunities into actionable requirements, user stories, and acceptance criteria that connect proposed changes to business objectives.
- Work alongside project managers and process owners to evaluate options, surface tradeoffs, and support delivery across multiple concurrent initiatives and operational issues.
- Support testing, stakeholder validation, and operational readiness to ensure changes meet business needs and work in practice.
- Follow improvements through implementation, assess results against success measures, and recommend adjustments where outcomes fall short.
- Communicate findings, risks, and decisions clearly to operational and executive audiences, and develop reusable process documentation and standards.
What we’re looking for: