Bachelor’s degree in business, Finance, Information Systems, or related field.
Minimum 6 years of experience in business analysis within the banking or financial services industry.
Strong understanding of transaction banking products, services, and operational processes.
Experience working in cross-functional teams and managing multiple stakeholders.
Working knowledge of automation products like Pega, Appian, etc. is desired, with firsthand experience in process modeling with BPMN standards.
Experience in Pega rules, workflows, and case management.
Experience writing user stories and acceptance criteria.
Analytical and documentation skills.
Partner with stakeholders across retail, commercial, and digital banking to gather and document business requirements.
Analyze existing workflows, systems, and data to identify inefficiencies and recommend improvements.
Develop Business Requirement Documents (BRDs), Functional Requirement Documents (FRDs), and process maps.
Collaborate with IT teams to translate business needs into technical specifications.
Document User Stories and work with Product Owners for prioritization.
Support project delivery through requirement validation, stakeholder communication, and UAT coordination.
Ensure solutions comply with banking regulations (e.g., AML, KYC, OSFI guidelines).
Contribute to change management and training efforts during solution rollouts.
Proficiency in business analysis tools (e.g., JIRA, Confluence, Visio).
Strong analytical and critical thinking skills.
Excellent written and verbal communication.
Ability to work independently and manage competing priorities.
Familiarity with Agile. Safe and Waterfall methodologies.
Knowledge of data analysis tools (e.g., Excel, SQL, Power BI) is an asset.