Classification: Business Analyst
Work Hours: 40+ hours / week: M - F
About KUB: KUB is one of the largest public utilities in the country providing safe, reliable, and affordable electric, gas, water, wastewater, and fiber services to more than 520,000 customers in Knoxville and parts of seven surrounding counties. We are looking for employees who want to be a part of a mission-driven organization with strong values that support a skilled, diverse, and inclusive workforce.
About the Role: Are you a detail-driven problem-solver who loves turning data into insights and finding smarter ways to get things done? Join our team as a Financial Data Analyst, where you'll combine analytical thinking, precision, and innovation to keep essential operations running smoothly. From managing daily billing and payment activities to uncovering trends, resolving discrepancies, and streamlining processes, you'll play a key role in improving accuracy, efficiency, and the customer experience. We're looking for someone who thrives on solving challenges, embraces technology, and takes pride in making a meaningful impact!
In this role, you will:
Manage billing, payments, adjustments, refunds, and reconciliations with accuracy and efficiency
Investigate discrepancies, resolve account issues, and ensure data integrity
Analyze information and create meaningful reports, dashboards, and metrics
Leverage technology and automation to streamline processes and strengthen controls
Collaborate across teams to improve systems, solve challenges, and enhance the customer experience