What You'll Be Doing
The Senior Business Analyst will lead data and analytics initiatives across the Social Services Department of Wake County Health and Human Services, leveraging data to improve operational performance, service delivery, and client outcomes. This role will partner with division leadership, program managers, and staff to develop and implement data management practices, performance measurement frameworks, and continuous quality improvement strategies.
Responsibilities include:
- Leading cross-functional efforts to analyze and improve business processes
- Developing and maintaining Power BI dashboards and reports
- Establishing key performance indicators (KPIs)
- Monitoring workload and staff performance metrics
- Ensuring data quality and integrity
- Providing actionable insights that support accountability, transparency, and data-driven decision making across the division
The Senior Business Analyst will also foster a culture of continuous improvement by coaching staff on data literacy, performance measurement, and process improvement methodologies.
About Our Team
The Wake County Department of Social Services team is grounded in a deep commitment to connection, compassion, and community. We bring together experienced professionals who collaborate to support individuals and families through complex challenges, connect them with critical resources, and promote long-term stability. We value insight, innovation, and a solutions-focused approach, and we welcome those who are ready to contribute their expertise to meaningful, community-centered work. Join us in making a lasting difference!
The Basics (Required Education and Experience)
- Bachelor's degree
- Four years of job-related experience
- Equivalent education and experience are accepted
- Please include ALL prior work experience on your application and resume.
Beyond the Basics (Preferred Education and Experience)
- Three plus years of business analytics experience
- Process improvement facilitation experience
- Im