DescriptionTransmission Operations Business Analyst
All employees who apply for a posted position must notify their supervisors that they have applied. Employees who have not been in their current positions for at least one year or who are in a position with specific requirements beyond one year, must obtain approval from their supervisor before applying.
IMPORTANT - This position can be based in either the Akron, OH or Fairmont, WV Control Center facility.
The selected candidate may be offered a position within the same job family, at a level that is lower than what was posted. This will be determined based upon the results of the interview process which considers the candidate's skills, work history, experience level, and other relevant qualifications.
Job Summary
The Transmission Operations Business Analyst – Process Improvement supports operational excellence across Transmission Operations through data analysis, process improvement, human performance initiatives, organizational learning, and business intelligence. The position serves as a key resource for identifying performance trends, improving work processes, reducing operational risk, and supporting continuous improvement efforts across Transmission Operations.
The successful candidate will analyze operational data, facilitate improvement initiatives, support event investigations, develop performance metrics, coordinate lessons learned activities, and partner with Operations, Training, Compliance, and Engineering organizations to improve organizational effectiveness and reliability. This position combines the skills of a business analyst, continuous improvement practitioner, and human performance professional.
Essential Responsibilities
- Operational Excellence & Continuous Improvement
- Identify opportunities to improve operational effectiveness, efficiency, quality, and reliability.
- Facilitate process improvement initiatives across Transmission Operations.
- Lead process mapping, workflow analysis, and solution development efforts.
- Support implementation and sustainment of continuous improvement initiatives.
- Business Analytics & Performance Monitoring
- Perform periodic trending and analysis of Human Performance data, including investigations, Problem-Issues-Enhancements (PIE)s, Good Catches, and audit findings.
- Compile and present Human Performance metrics, dashboards, and insights to leadership and governance committees.
- Analyze operational, compliance, training, and performance data.
- Develop Power BI dashboards and performance scorecards.
- Perform trend analysis and identify emerging risks and opportunities.
- Present findings and recommendations to leadership.
- Human Performance & Organizational Lear