Purpose of the Position:
The Business Analyst assists to develop technical solutions to business problems by defining, analyzing, and documenting requirements at the project level, helping to implement technology solutions in a cost-effective way and communicating clearly with all stakeholders, facilitators and partners while maintaining quality standards.
Essential Duties and Responsibilities:
- Determines operational objectives by studying business functions; gathering information; evaluating output requirements and formats.
- Designs new features and enhancements to interface functionality by analyzing requirements from internal and external sources; constructing workflow charts and diagrams; studying system capabilities; mapping functional and/or technical requirements.
- Refines project requirements and scope including phases and timeline by identifying real-world use-cases; providing insight to complex functionality; analyzing quality assurance test coverage; ensuring business rules and standards are met.
- Facilitates development process by assisting with authoring user stories; refining work items for presentation to agile team members; conducting review and first level quality assurance testing of agile team output; leading beta testing with customers and partners.
- Monitors project progress by tracking activity; resolving problems; publishing progress reports; recommending actions.
- Provides references for users by writing and maintaining user documentation; providing user support; training users.
- Assists with end user delivery and support as needed; analyzing information; investigating logs; evaluating data.
Competencies:
- Ability to learn internal software and systems.
- Strong oral and written communication skills.
- Resourceful and independent.
- Strong analytical and problem-solving skills.
- Strong organizational and time management skills.
- Ability to communicate technical information effectively.
- Ability to translate business needs and requirements into technical documents.
- Ability to identify problems, collect data, establish facts, and draw valid conclusions.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience:
- Bachelor’s degree with 3+ years of business or software focused analyst experience and/or training; or High school diploma, or equivalent, with 7+ years of business or software focused analyst experience required.
- Experience with software design, maintenance, and documentation in an agil