OneSource Virtual (OSV) has worked exclusively with Workday customers since 2008 to deliver compliant, in-tenant technology and expert services to automate the administrative, transactional tasks of payroll, taxes, earned wage access, accounts payable, and benefits. With over 1,500 customers, 92% retention, and $225+ billion in treasury movement annually, OSV helps organizations maximize their Workday investment and operate it with confidence. Payroll, benefits, and finance solutions — all in one place.
Position Summary / Objective
The Transitions Tax Data Specialist serves as the primary tax specialist for customers during the first quarter of their Tax Services. This role partners with customers and internal teams to support a smooth transition to OneSource Virtual's payroll tax services by managing cases, researching payroll tax issues, coordinating resolutions, and maintaining accurate tax data.
The specialist establishes and reviews tax profile data, processes customer-requested updates, researches tax information from federal, state, and local agencies, and supports customer transition activities. The role also leads customer meetings, facilitates discussions on tax processes and requirements, and collaborates with cross-functional teams to support successful customer onboarding.
Essential Functions/Duties/Responsibilities
- Serve as the primary tax contact for an assigned customer portfolio during the transition period.
- Manage customer cases, tasks, and inquiries, ensuring timely resolution and communication.
- Lead customer meetings and support payroll tax transition activities.
- Review and maintain tax profiles, setups, tax rates, and related customer data.
- Research and resolve payroll tax data, configuration, and reconciliation issues.
- Process profile update requests and maintain accurate records across tax systems.
- Partner with internal teams to support successful customer onboarding and transition to Tax Services.
- Recommend process, documentation, and knowledge resource improvements.
- Meet established quality, productivity, and customer service standards.
- Contribute to team initiatives, special projects, and other duties as assigned.
Competencies
- Attention to detail and commitment to data accuracy
- Analytical research, problem-solving, and follow-through
- Clear, professional, customer-focused communication
- Effective case, task, time, and priority management
- Independent ownership and cross-team collaboration
- Adaptability, accountability, discretion, and sound judgment
Qualifications and Experience
- Associate degree or equivalent combination of ed