Who are we?
Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.
A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.
A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.
Job Summary
The Sr. Analyst, Global Ops Excellence will engage directly with business stakeholders across all regions to gather, assess, identify impact to business, recommend process improvements and drive technology solutions related to product delivery via effective tools. You will drive product changes, process improvements, and coordinate scalability efforts among cross-functional teams for overall business changes to Data Center personnel.
You will be supporting establishing standards, processes, and policies for improving our service to customers both externally and internally. The role will also entail defining global requirements, design & analyzing solutions and managing projects from inception to completion. Additionally, the position manages the change management by documenting and training business users in the adoption of evolving technology enabled business processes. To do this successfully, you will work closely with the Digital Innovation Organization, Product Managers, Data Center Operations, and other cross-functional teams in the development and implementation of technology solutions by reviewing the business requirements and by participating/coordinating UAT.
Responsibilities
- Lead discovery sessions, gathering requirements, and pilot execution for projects & initiatives identifying process gaps, issues, & assessing the impact of manual workarounds
- Determines and applies appropriate methodologies and tools for analyzing a range of functional and/or cross-functional issues owning the business direction, prioritization, and roadmap for assigned products and operational initiatives
- Manage multiple workstreams simultaneously while balancing operational priorities, strategic initiatives, and delivery commitments
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