The Business Analyst / Account Coordinator, Sales Operations supports the Sales Department through business analysis, technology project coordination, process improvement, reporting and analytics, and customer account coordination. The position works across Sales Operations and Sales stakeholders to identify business requirements, translate operational needs into technology and process solutions, and drive cross-functional initiatives from definition through implementation.
The position also provides dedicated account coordination for the Prepreg business, partnering with Sales Account Managers, customers, and internal functions to support customer requirements, order execution, data accuracy, compliance documentation, and issue resolution. Through these combined responsibilities, the role improves the effectiveness and scalability of Sales Operations while providing consistent operational support for assigned Prepreg accounts.
Duties and Responsibilities
Business Analysis & Technology Projects
· Partner with Sales Operations and Sale stakeholders to identify business needs, document requirements, evaluate current processes, and translate operational requirements into technology and process solutions.
· Coordinate and drive Sales Operations technology projects from requirements through implementation by defining deliverables, project plans, milestones, responsibilities, dependencies, and completion criteria.
· Monitor project progress, risks, resource constraints, dependencies, and changes in scope; facilitate issue resolution and escalate barriers that could affect successful or timely delivery.
· Coordinate activities among Sales Operations, business stakeholders, technical resources, and other cross-functional partners to maintain alignment, accountability, and project momentum.
· Support implementation, testing, documentation, user readiness, and adoption of technology and process improvements.
Business Analytics & Process Improvement
· Develop, maintain, and improve recurring and ad hoc reporting to support Sales Operations performance, forecasting, revenue, fulfillment, backlog, customer activity, and man