Job Title: IT Operations Analyst and Data Specialist
Reports to: IT and Security Manager
Location: On Site, Great Barrington, MA
Employment Status: Full-time, FLSA Exempt
Position Summary
The American Institute for Economic Research educates people on the value of personal freedom, free enterprise, property rights, limited government, and sound money.
The IT Operations Analyst and Data Specialist serves as the operational bridge between AIER’s business departments and IT, with primary responsibility for optimizing business systems, workflows, documentation, reporting, and technology-enabled process improvement.
This role maintains and improves workflows across platforms such as Jotform, Formstack, Microsoft 365, Power Automate, SharePoint, Salesforce, and Microsoft Forms, helping AIER maximize the value of its existing technology investments.
This role works closely with departments across the organization to identify repetitive work, manual processes, reporting challenges, and opportunities for automation, while supporting software implementations and general IT operations as priorities require.
Essential Duties and Responsibilities
- Build, maintain, and improve workflow automations using Jotform, Formstack, Power Automate, SharePoint, Salesforce, and related business systems
- Partner with departments to identify repetitive work, manual processes, reporting challenges, and opportunities for technology-enabled process improvement
- Serve as a primary liaison between departments and IT for business application support, workflow improvement, and operational technology initiatives
- Gather business needs, evaluate existing technology capabilities, recommend process improvements, and coordinate practical technology solutions
- Create and maintain SOPs, IT documentation, process maps, knowledge base articles, employee guides, and workflow documentation
- Develop dashboards and reports that improve data quality, standardize workflows, automate recurring reporting, and support leadership decision-making
- Support software implementations, vendor coordination, testing, rollout communications, and user acceptance testing
- Coordinate business system integrations to reduce duplicate data entry and improve consistency across platforms
- Evaluate departmental technology requests and identify opportunities to use existing systems before additional software is purchased
- Provide employee training and guidance on business applications, workflow